The Responsibility Conundrum - Where art Thou?
Mr/Ms, 'not me' is often on holidays in your business. Yes come rain or shine they attend the workplace and put in the day for you; coffee to drink, gossip to catch up on, spying on management and colleagues, frequent toilet breaks, long lunches, long phone calls and let not forget the email needs to be checked and replied. Off course the home business needs more customers so a few phone calls here and there are quite appropriate so they think!
Meanwhile back at Mr/Ms Managers Office you are straining over the latest figures and wonder why productivity is waning, profits are down and as you look out your office window you can see your workers seem happy. And can you believe it Absenteeism is down and why not your business has become a de-facto social club.
We appear to live in an age of irresponsibility! Taking responsibility is becoming more of a rarity in business today as a generation of rights driven individuals care more about their ego's than their character. Rights are important but rights come through taking responsibility I have found.
The concept of an honest days work for an honest days pay; well it just isn't happening in some places anymore.
As so as Mr/Ms Business Owner you trudge through your business day to day wondering what went wrong.
So what is Responsibility! In business responsibility could be defined as taking personal initiative to do what you are committed to, to keep your word, be honest, and act in the best interests of the business.
Why the Change
In a post modern era we have tried to remove the shackles of our youth for many reasons, and rightly so. This may have been because of past injustices, lack of opportunity, ignoring our 'roots' and 'values' or maybe it could because we became lazy and could not be bothered anymore. A more worrying trend is that perhaps we have mistakenly removed responsibility and ethics when removing the other impediments.
Teachers have told me that they are frightened of some of their students and certainly the law does not allow reasonable discipline. Respect for the law is at an all time low. I recently heard that motorbike gangs have more members in New Zealand than the police force.
What goes around comes around or what you reap is what you so is the old comments.
But I hear you say we are living in a world of enlightenment!
Consider this; higher numbers of rape, homicide, violence and crime in society and the workplace. Enlightenment appears to be a way off yet I suspect!
Reclaiming you organisation
You must take steps to reclaim your business if it has become a kindergarten or a social club!
You must take radical steps and involve yourself with your workers by getting out of your office and observing what goes on and making immediate changes.
The old cliché is true; no pain no gain! In instances where we have been involved with organisations reclaiming their businesses we have observed the hurt and pain the owner has gone through to get their business back but we have seen them come out the other side and reap the rewards.
As a business owner you need to retake the authority you have lost. You can start to do this by taking responsibility and
? Spend more time working with your workers (initially)
? Introducing responsibility by giving each worker a Job Description or changing and updating their old one with some KPI's
? Link the Job Description to a Performance, Productivity Bonus to strengthen the areas you want changed
? Deal with recalcitrant employees firmly and swiftly
? Send a silent message that irresponsibility and the holiday house is over; the key is silently
? Cull the dead wood
? Reward outstanding achievers
? Build a team environment where people are openly recognised and rewarded for their contributions
? Take advice from seasoned experienced professionals
? Keep at it and don't become discouraged and lose heart
You will win back your business and see your workers become responsible. Those who refuse to will move on or be moved on.
In assisting a business owner recently who had his employee's totally running riot with productivity and profits down, this owner was looking at closing his business. After getting involved we negotiated an agreement with employees, unions and management. An agreement was reached which included employees receiving a pay increase in return for the business receiving flexible working hours, Workable Rosters, Key Performance Indicators underpinning further pay increases, grievance and disciplinary measures and an agreement that employees would take personal responsibility for their own work down to workers looking after their colleagues call-out rosters when their colleagues were sick.
This was a great outcome for the business owner and employees were happy. Some employees eventually left; they did not want the responsibility and admitted this to the owner in private. Today the business has recorded record profits for the owner who could not be happier.
What about You
You can take control and have your business back under control. The question is do you want to endure some short lived pain for long term gain?
I encourage you to get moving, get control and get advice.
Take the time today to build your future, it's worth it. Biz Momentum specialises in assisting businesses in their strategic human resource management and employee relations and has had the privilege to assist a number of concerned businesses.Drop by and say hello at www.biz-momentum.com where there is more information to help your business grow. You are not alone; many have trod this path and reaped good rewards.
Feel free to contact Philip at Biz Momentum with your story or question and take action today.
Philip Lye is Director of Biz Momentum Pty Ltd and provides professional management services for:
? Strategic Human Resource Management
Philip holds qualifications in Accounting, Leadership, Human Resource Management, Industrial Relations and is a qualified accountant.
Prior to starting Biz Momentum Philip started his career as a jnior clerk in Banking and Finance rising through various industries to Chief Executive Officer. He has managed small to medium businesses and uses his expereince to assist other business owners.
The ABCs of Fundraising
There are many little details that go into making sure your fundraising event is a successful event. The key is to have all your fundraising details laid out in front of you before you even start. Below are some tips to help you get started on the right foot for your fundraiser:
Outsourcing ? A Positive Approach For Small Businesses
Outsourcing is the strategic use of outside resources to perform activities traditionally handled by internal staff and resources. Small business owners can outsource non-core functions to specialized and efficient service providers. It is required of businesses to hire special contractors for particular types of work or to meet the demands put forth by sudden spurts in the workload. Recently, the trend of partnering with firms whose capabilities complement their own giving them an access to resources that were beyond their individual reach has come up. The difference between simply subcontracting and outsourcing is that outsourcing involves the wholesale restructuring of the corporation around core competencies and outside relationships.
Franchisor Prospect Checklist Sample Form
Due to the over regulation in the Franchising Industry and the litigation it is important to keep impeccable records. From the first phone call, email to the signing of the franchise agreement everything should be documented. Below is a checklist we created for our franchise company and one I wish you would consider when creating your own. I recommend you copy this article and then modify it to fit your business model.
How to Effectively Design Your Business Image
In many industries, image is one of the last things business owner looks at. If business is not booming, they assume there is something wrong with the sales method, as opposed to the image. "If we just sent out a few thousand more fliers" they say, "we will get some more clients". When in reality, they should be looking at how the message they're sending to their target market is perceived in the first place. Here are a few pointers to look at:
Dispute Resolution; Competing With Other Franchisees
If you are in a franchise and have a territory dispute with another franchisee you need to prevent a lawsuit use dispute resolution techniques to resolve the dispute. Competing with other franchisees is a subject that franchisors would prefer not to need to talk about. This is a real problem for some types of franchises. For instance mobile service businesses and home based franchises.
Why Small and Medium-Sized Businesses Should
As the owner or an employee of a small-to medium-sized business, you might have never thought about media monitoring. Maybe you are not even sure what exactly is meant by this and have thus ignored it so far. But you should take some time to get acquainted with the concept of media monitoring. For companies of every size, it is a crucial tool for market success.
11 MONSTROUS Small Business Marketing Mistakes and How To Avoid Them
Increase your profit potential by identifying ? and avoiding ? these 11 marketing mistakes.
How To Ruin Your Business
If you're like the rest of us, you've spent a lot of time trying different things to make your online business come together. There are countless methods of conducting a viable marketing career, but there are also as many ways to destroy one as well.
Marketing a New or Small Business on a Budget
There are almost as many opinions and views on marketing as there are companies to market. The big names and multinationals will have an extraordinary amount of funding set aside in which to convey their marketing message to the masses.
Back when I owned an inventory-based business, one of my better customers had a clever barb in his repertoire. If we were out of anything he needed in his order, he would say "You know, this would be a great place to open a supply house."
Franchisor; Ongoing Support and Ideas
Ongoing support for a franchise system is omnipotent. A major part of any family relationship is communication. A large franchise system is similar to a giant family; it needs constant communication. By providing on going support for your franchisees, we will guarantee both success and open communication lines will strengthen you company and team in the market place. Some things, which many franchisors do not do or do not do enough are little things which are really low cost and simple. For instance sending out sales tapes.
Who Makes the BEST Business Partner
How do you find the best business partners?
What Is YOUR Value Proposition?
Every company has a value proposition. That is a statement of their perceived value to their clients. Often a company will have one perception at the executive level, another at the sales level, and even a third one at the client level.
Secrets Revealed To Having The Most Professional Staff On The Telephone!
Do you have all the customers your business can use?
The Power of Why: Your Psychological Ally To Marketing Success!
Here's why 'WHY' is such a profit-making marketing trigger.
Top Ten Blunders Business Owners Make
In today's marketplace the words 'job security' have become an oxymoron. So more and more people are venturing on their own. But is it the right thing to do? Are they ready for it?
Small Business Ideas - Your Image Can Lose You Business
What image do you and your people portray to your prospects and clients? Here's a situation that happened to me recently and hopefully you'll glean useful small business ideas that will make you money instead of costing you money.
Operational Aspects on P and L Statements of Mobile Services Businesses
What kinds of things effect mobile service businesses P and L's? Well this is an excellent question and as I see the Annual reports of companies who do mobile services, such as Ecolab, Service Master, Halliburton, Luftstanza Food Services, etc. I see many similarities. For instance we have noted as many of the others the climate conditions, El Nino effects, Mud Slides, road closures, snow. low temperatures, Hurricanes, etc.
Site Selection - Slice of Life, A Car Wash and Detail Center DownTown
There is a continual trend we are seeing which I can remember participating in over a decade ago, when cities were trying to figure out how to increase sales tax revenues when the large box stores outside of town came into nearby or surrounding areas. For instance a big and easy example would be Wal-Mart. Sam was smart and built his stores just outside of town near towns, which drew from neighboring towns of 5,000 or more from three to five directions. If you look at an over lay of Wal-Mart stores to an atlas of that state you will see the rural America can get anything they need at the best price without driving all that far.
11 Things Small Business Owners Can Learn From The Supreme Court
1. Have A Strong Constitution ? Justices deliver decisions by interpreting the U.S. Constitution. Never let the challenges of running your small business overwhelm your judgment.
|© Athifea Distribution LLC - 2013|