Customer Service Information

I Wont Tell My Lawyer but I Will Tell You


A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had been using the services of a ?high end, expensive? law firm out of New York.

Customer First Customer Service


The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they?ve ever had before. It takes a dedicated team to keep loyal customers coming back and new clients coming in.

Responding to Complaints


It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....

How to Win the Hearts of Your Customers and Friends


Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because that is the only thing you have to go on, to sense their emotion. You can't observe their body language or their eyes like you can in person. They have the same limitations in listening to us. A great method to use when talking on the phone to come across as being really interested is to raise your eyebrows and smile as you talk. It will give you voice a lift. Try it on one your friends. It really works. It makes you sound very cheerful, etc. The thing is, they can't see you either, so you have to work a bit harder to let them know that you're really with them. They can't see you smile, so they have to hear the warmth of your heart through your voice. If you practice, it'll start to come naturally to you.

Turning Customer Mistakes Into Raving Fans


When you make a mistake with a customer, should you write them off as lost -- never to return again?

What Type Of Software Is This?


The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.

Is Your Food Establishment Clean?


Is your restaurant, bar or hotel clean? I mean really clean. I don't mean"do you stick to all the rules and regulations?". I mean, do you andyour staff really care about cleanliness and hygiene?

Customer Service For Huge Profits


Customer service is the most vital asset for Businesseither it is online or offline. It's the critical factorwhich determines if your business has a future or not.There are two vital components to every interaction youhave with a customer

Learn to Anticipate Your Customers Needs


This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I?ve been less than pleased with the customer service so far.

The Art of Giving Great Service


Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.

Mexico: Online Ordering?Dont!


I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, it appears at your doorstep in days.

More Articles from Customer Service Information:
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20


© Athifea Distribution LLC - 2013