Customer Service Information

How Not to Get Stiffed, Improving Your Collection Procedures


Some businesses have slow paying customers or past due balances because they didn?t ?train? their customers in the beginning.

Client Service as a Competitive Advantage


As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.

CRM - Its Relevance


In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and tend to depend on impulse decision. The companies are no exception to this. In the process "hot prospects" turn ice cold. Speed of information flow and speed of converting information into prospect are vital factors for survival. So access to data is a must. E-business has revolutionized the way for business to interact with customers.

4 Things Your Clients Want From Your Company


Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley & Company has conducted hundreds of interviews and there are four strong themes that always emerge.

Revealed ? A Simple Formula For Success! Exceeding Expectations


Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book ?Raving Fans?

Importance of Good Customer Support in Online Computer Peripherals Shops


Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax!! There are many great world class online computer peripherals shopping centers. They offer you not only the best computer peripherals but also friendly online help in their world class online computer peripherals shopping sites. All that you have to do is to avail all the help you need in terms of the counseling you would require on the purchase of the right computer peripherals. These websites have always-available customer support agents? usually just one click away. The ones that are successful have provided exceptional customer support available online which is dedicated to make their customers feel delighted and satisfied. Because they have learnt the business mantra very well - Their success lies in their customers? satisfaction.

Making Your Contacts Work For You


The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn?t sold, she said to me, I just don?t know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven?t. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!

5 Golden Online/Offline Business Rules To LIVE Or DIE By


Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say any existing or potential customer expects if they are to do immediate or future business with you.

Passing the After-Sales Test


Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other).These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers.What the retailer didn?t consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES.It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn?t. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago.Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. ?We don?t do repairs and we don?t sell spare parts. Contact the manufacturer.? This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example.Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than ?made good?. No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually.So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests:1. Is it built to last?2. Does it come with a guarantee?3. Is there evidence of the product?s durability?4. Is it designed to be repaired?5. Are spare parts available?Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above?One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there.Let?s put them to the above tests:1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points.2. They come with a 5-year guarantee3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong!4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs.5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboardsAfter sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave!

Automating Your Customer Support


My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible.

Customer Satisfaction and the Service Business


The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provide, and therefore it is a surrogate measure of the value of your services to your customers.

Customer Service, the Internets Primary Neglected Business Concern


Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.

Customers - Hold Onto the Ones Youve Got


You probably spend a great deal of your time looking for newcustomers or clients. However, are you sure your doingenough to hold onto the ones you've got.

We Sell For Less and Our Stores Are a Mess!


What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.

Under Promise & Over Perform: The Art of Managing Customer Expectations


I?ll always feel warmly about Conrad?s restaurant, in Glendale, California.

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