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Customer Service Information Site Map
Take Care of Yourself Before You Take Care of Your Customer
You Bever Know Who Youre Serving
Clients... and 38 ways to communicate with them
Customer Service - A Lost Art?
Is your Online Business Customer-Friendly?
Customer Service A Chickens Way
Make An Action Plan To Improve Customer Service
Losing Angry Customers
Create Win-Win Deals With Your Competitors
Making The Most Of Newsletters
Customer Service Tips for Mail Order Businesses
Becoming A Solution To Your Customers Problems
Cultivating the Trust Factor
The 7 Principles of Business Integrity
Breaking the Ice and Winning Over the Client!
Boomerang Customers- What You Might NOT Think Brings Them Back!
The death of customer servie
Top 10 customer service tips
Listening: The Foundation of Communication
Ten Ways to Help You Improve Your Customer Service
Handling Angry Clients
Be the Customer: See Yourself as Your Customers Do
The 3 Rs of Customer Service
What?s in a Name?
Marketing as a Spiritual Practice
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Customer Service - Winning Customer Experiences
Customer Conversion Mistakes That Will Cost You
Customer Service: Why Bears Make Bad Customers
The History of CRM -- Moving Beyond the Customer Database
How CRM Software Works -- Creating Customer Satisfaction with a Click
The Logic of Emotion!
You MUST Sweat the Small Stuff
One Critical Question to Ask Yourself Every Day
Minimize The Pain of Check Recovery
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
10 Customer Service Quality Statements to Measure up Against
DONT Give Your Customers What They Want!
How to Keep Customers
Over Delivering Provides Big Results
How to Easily Increase Your Profits
Become a Customer Enthusiasm-Guru!
Establishing Yourself as an Expert in the Eyes of Your Customers
Customer Service: Stop Sabotaging Your Customer Relationships
Customer Satisfaction Is Your Business
Over Deliver - The Key to Customer Satisfaction
How to Walk the Floor and Talk to Customers
How to Deliver Exceptional Customer Service
Write a Business Thank-You Note
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
3 Special Benefits Every Customer Wants
The Sellers Creed
Making Customer Satisfaction Surveys Work
Why Passenger Surveys are a Transport Operators Best Friend
Raising The Bar For Online Magazine Subscription Services And Customer Service
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
The Marvelous World of Metaphors
4 Myths about Customer Value
More Customers - Watch those Little Things
Learning from Your Employees and Customers Complaints
Managing Your Business When One Client Takes Alot of Your Time
11 Ways to Get What You Want - Be a Clever Customer!
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
Dealing with Difficult People
Clients?Do You Really Need Them?
Whatever Happened To Customer Service?
Developing A Customer Complaint System
Reducing Customer Resistance to Your Product or Service
Moments That Matter
Putting The Service Back In Customer Service
Loyal Customers Take Commitment
Make Sure You Get The Customer Perspective
11 Moments of Truth
Empowering Customer Service Vital
Be A Resource
The Great American Customer Service Unawareness Campaign
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
Tips for Curing Bad Customer Service
Customers Who Rave About You and Your Service
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
Customer Service Is Dying - and Im Not Feeling So Good Myself
4 Customer Service Mistakes Companies Should Avoid Making
Who Says the Customer is Always Right?
Say It With Humor
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Customer Service and Call Center Outsourcing, Whats The Buzz?
Handling Customer Complaints
Your Number One Asset
Post Office, Incredible Lady Postmaster
Why Cant Microsoft Make Soft Packaging?
Communicating Value
The Death of the Loyal Customer
Difficult Customers - Theres No Such Thing
How To Build a Profitable Business
Improving Customer Service
Whats For Lunch?
Doors by Catering to Your Clients
Keeping Clients Happy Keeps them Coming Back
Customer Service Has Moved Toward Customer Care
Service Equals Performance Equals Service
Dont Eliminate The Middle Man - Add One
Restaurant Scheduling for Success
Increase Sum in Your Check Account with Follow-Ups
My Child Has Opie Eye!
Transforming Disgruntled Customers into Your Biggest Advocates
4 Easy Steps to Better Online Customer Support
Increase in Customer Sales = Increase in Customer Service
Dissatisfied or Rude Customers Can Be Satisfied Customers
Renewing Customer Loyalty
Top Ten Strategies for Delivering 5-Star Customer Service
Listening to Customers - 5 Tips
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Complaints Are Actually A Good Thing!
6 Reasons Why Complaining Customers are Golden
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
A New Way To Handle Complaints, Or Is It?
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
Hook Me Up With A Human
Dont Be Afraid To Give Problem Customers The Boot
Whats The Customer Service Buzz About Your Business?
Handling Difficult Customers - 8 Strategies
Customer Service and The Human Experience
Customer Service - How Good Are YOU?
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Find Out Where Your Firm Stands in Today?s Customer
At Your Service: The Ten Commandments of Great Customer Service!
Courting Customers - From First Date to Marriage
Aint We Wonderful!
Dont Forget your Existing Clients
Make Your Customer Your Friend
Customers - What They Really Want - 6 Secrets of Customer Service
How Do You Create Customer Loyalty?
Businesses Need to Rehumanise
Carpet Cleaning in Surrey
Whats Love Got To Do With It?
Dont Work with Jerks: How to Recognize a Difficult Client Early
Finding Out Why a Potential Customer is Calling On You
Putting The Serve Back Into Customer Service
How to Transform Your Voicemail into an Effective Medium of Communication
Sending Mixed Signals Can Send Your Clients Away
Customer Service - A Sweet Essence
The Number 1 Rule for Businesses - Be Professional
Caring for Your Customers
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
Are You Satisfying Your Customers?
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Wholesale Buyers Versus Retail Customers
Customer Service, Italian Style
Your Voice Print
Clients - What They Want from You
Client Appreciation - It Means Everything!
Basic Levels of Consumer Integrity that Presently Permeates Society
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Poor Customer Service - Are Your Customers Driving Away Other Customers
Identify Your Silent Customer Service Message
What To Do When Youve Blown It
Dealing with Disgruntled Customers
Creating the Right ?Viral Reputation?
When a Customer Has Done Everything to Get Your Goat
Does Your Customer Talk Back To You?
CRM = Customers (dont) Really Matter
Outsourcing: The Unspoken Costs
First Contact: The Source of Customer Loyalty
Should I Have My Company Mystery Shopped?
Absence Makes the Heart Grow Fonder
What Do They Want Anyway?
Your Actions Tell Your Clients How You Expect To Be Treated
Are You Putting Technology Before Your Customers?
Astonish your Customers With These Customer Service Tips
To Complain and Win! - My Personal Recipe
Invalid Excuses for Poor Business Results - The Weather
Oil Change Customer from Hell or Hoax; You Decide
The Added Value - Is YOU!
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Sorry, No Customer Service After 4:00 P.M.
How To Keep Your Customers Coming Back -- Understanding Customer Retention
How To Kick Your Customer Service Up A Notch!
Five Tips to Calm Cranky Customers
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Customer Loyalty
Got A Consumer Problem?
8 Critical Steps to Establish a Customer Service Culture
Setting Up a Customer of the Week Program for a Mobile Car Wash
Debt Elimination Scam
It Is All About Customer Service!
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
At the Carwash; The Customer really is always Right
Provide Exceptional Value - Grow Your Business
Quality vs. Quantity
Customer Service Consultants
Making the Connection: Customer Relationships That Build Your Business
The Importance of Good Customer Service
Mastering Challenging Service Situations
Doesnt Anybody Work Here? Nametags Impact Employee Communication
What Do Your Clients REALLY Think of You?
What Exactly is Customer Relationship Management?
How To Use Your Current Customers
When the Customer Demands: Give a Discount or Lose the Order
Customer Service Is More Than Just Being Nice To People
Restaurant Owners ? How Important are People Skills?
How to Provide Instant Customer Service
Dealing with People - Words to Avoid
E-Business?s Best Friend: eCRM
The Dissatisfied Customer
Everyone talks in code!
A White Paper: Profiting with Kindness
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
What Every Manager Should Know About How to Prevent Customer Service Conflicts
What Every Employee Should Know About How to Prevent Customer Service Conflicts
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
What Every Manager Should Know About How to Win the Loyalty of Customers
What Every Employee Should Know About How to Win the Loyalty of Customers
Leverage Customer Capital First
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer Service: Everyone is Fighting Their Own Personal Battles
Writing The Book On Great Customer Service
How to Retain Your Customers the Dish Network Way
Five Ways To Wow Your Client
How To Build Stellar Client Relationships
CRM For Beginners ? Customer Relationship Management Basics
How To Handle Customer Billing Snafus
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
One of the Secrets of a Great Customer Experience
Are You A Coward? I Was
Customer No Service - How to Lose a Loyal Customer!
Your Career Plan--Think Like A CEO
Cheap To Keep
What You Need to Know About CRM
Customer Feedback: Everyone has an Opinion - USE IT!
4 Tips Toward Overcoming Bad Customer Service
And The Difference is... Attitude
Adjustment DENIED
Automating Your Help Desk Workflow
Add Value - And Kill Mediocrity in Customer Service
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
How Not to Get Stiffed, Improving Your Collection Procedures
Client Service as a Competitive Advantage
CRM - Its Relevance
4 Things Your Clients Want From Your Company
Revealed ? A Simple Formula For Success! Exceeding Expectations
Importance of Good Customer Support in Online Computer Peripherals Shops
Making Your Contacts Work For You
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Passing the After-Sales Test
Automating Your Customer Support
Customer Satisfaction and the Service Business
Customer Service, the Internets Primary Neglected Business Concern
Customers - Hold Onto the Ones Youve Got
We Sell For Less and Our Stores Are a Mess!
Under Promise & Over Perform: The Art of Managing Customer Expectations
Complaining Consumers
Call Center Software - Your Tool of Choice in Customer Relations
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
Communicating for Profit and Customer Satisfaction
How to Succeed in Business Without Compromising Your Integrity
Customer Service and Marketing that Works
Attitude of Service
Stand Out in Business the Write Way
How To Boost Your Bottom Line With Two Little Words
We Got It Wrong: Never Under Promise & Over Deliver
In the Villa of the Sick Cat -- A Lesson in Customer Care
The Nine Principles of Customer Service for the Travel Industry©
Stellar Customer Service in 10 Simple Steps
Accountability
Profit from a Customer Service Recovery Program
Stay - Say - Pay
Call Center Services - An Ever Increasing Demand
Modern Call Center Solutions - Keeping in Touch is the Key
Customer Neglect
Have You Hugged a Customer Today?
CEM Can Improve Customer Loyalty
All of the World of Business Is a Stage
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
Listen to Suggestions
Committed To Your Customer? Prove It When They Complain!
The Consumer Power
Hit The Jackpot With Customer Complaints
Small Business Customer Service Can Work Against You
Why Communication Skills Dont Work In Customer Service
Saying Thank You to Your Clients
I Wont Tell My Lawyer but I Will Tell You
Customer First Customer Service
Responding to Complaints
How to Win the Hearts of Your Customers and Friends
Turning Customer Mistakes Into Raving Fans
What Type Of Software Is This?
Is Your Food Establishment Clean?
Customer Service For Huge Profits
Learn to Anticipate Your Customers Needs
The Art of Giving Great Service
Mexico: Online Ordering?Dont!
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RELATED ARTICLES
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and how...
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say any existing or potential customer expects if they are to do immediate or future business with you.
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes you wear.
What Do Your Clients REALLY Think of You?
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Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?"
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here. Aren't you tired of having to talk to machines and sit waiting in queues that may not even really exist, while horrible music repeats itself over and over for eternity? How about having to talk to person after person as they try to find someone else who 'can' do the task that you need done? What about the machine that tells you to speak into the phone but can never properly interpret what you are saying? Or pushing buttons, how many numbers have you had to push before finally being told that the section you are looking for is vacant? Vacant, how about the humans you do finally get in contact with but for some strange reason know less about their job than you do?
Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along.
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they've ever had before. It takes a dedicated team to keep loyal customers coming back and new clients coming in.
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.
The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways?
Dissatisfied or Rude Customers Can Be Satisfied Customers
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.
How to Keep Customers
Who was it that said - "The customer is always right"? Wellfor those of you who can't get through the day withoutknowing, it was H Gordon Selfridge, the founder ofSelfridges's department store in London.
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example of common sense."
Stand Out in Business the Write Way
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes have become almost extinct in the business world. So if you are looking for ways to stand from the crowd, to be noticed by your colleagues and clients, try putting pen to paper whenever you have the slightest excuse.
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!
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