Customer Service Information

Learning from Your Employees and Customers Complaints


Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.

Managing Your Business When One Client Takes Alot of Your Time


How often has your schedule been thrown out of whack because of a client?s needs?

11 Ways to Get What You Want - Be a Clever Customer!


We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service


If you want to last a long time in business and succeed, you must learn how to make your customers happy.

Dealing with Difficult People


1. Don't get Hooked !!!

Clients?Do You Really Need Them?


Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.

Whatever Happened To Customer Service?


Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?

Developing A Customer Complaint System


BackgroundThe company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints.

Reducing Customer Resistance to Your Product or Service


Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.

Moments That Matter


Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town.

Putting The Service Back In Customer Service


The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Loyal Customers Take Commitment


In today?s competitive world of retail, many stores are implementing external marketing programs designed to attract new business.

Make Sure You Get The Customer Perspective


Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?

11 Moments of Truth


These moments come when a customer or client?

Empowering Customer Service Vital


It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.

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