Customer Service Information

Complaining Consumers


The salesman?s job is to be well informed; extremely well informed. For this information is how he earns his bread. At a car dealership the commission over the MSRP on some cars would barely be enough to pay rent. A dealer must fight for every penny of the margin in order to receive the best paycheck. On the other hand, the consumer must also fight for every penny in order to receive the best deal.

Call Center Software - Your Tool of Choice in Customer Relations


The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients? questions and concerns need to be dealt with courteously and effectively, and sales calls require careful handling - as some members of the public have grown wary of unsolicited calls due to the sheer bulk of such calls that they receive, it is imperative that these interactions are the very embodiment of tact, timing and effective communication. This is a tall order, but increasingly, there is software available that is tailor made to fill it.

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!


First of all let's look at what customer service is all about.

Communicating for Profit and Customer Satisfaction


The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ?this was to be expected in large organizations?. Well, that clears everything up. Many retail executives don?t believe that communication is important enough to get it right by coming up with a methodology that will ensure accurate and timely communication to field personnel. They don?t think communication is an issue that will affect the business one way or the other. They readily accept mediocrity in their communication methods because their organization is ?large?. How interesting. You?ve got to wonder?does this extend to other critical areas of their business such as customer service and product quality? Does it extend to their employment practices and their commitment to labor standards? Does ?large? mean cumbersome, ineffective and inefficient?

How to Succeed in Business Without Compromising Your Integrity


I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.

Customer Service and Marketing that Works


Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted.

Attitude of Service


When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.

Stand Out in Business the Write Way


When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes have become almost extinct in the business world. So if you are looking for ways to stand from the crowd, to be noticed by your colleagues and clients, try putting pen to paper whenever you have the slightest excuse.

How To Boost Your Bottom Line With Two Little Words


I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.

We Got It Wrong: Never Under Promise & Over Deliver


You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)

In the Villa of the Sick Cat -- A Lesson in Customer Care


If you?re a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet?s office last week with an unhappy, howling kitty in tow. (She?s doing much better now.)

The Nine Principles of Customer Service for the Travel Industry©


If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.

Stellar Customer Service in 10 Simple Steps


If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.

Accountability


The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.

Profit from a Customer Service Recovery Program


A client recently said to me: ?Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong??

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