Consistency with Janitorial and Cleaning Businesses
Consistency is a huge word when operating your business. I believe it is one of the key ingredients to success. You should strive to keep things exactly the same on a daily basis. A quick example, something that upsets me, if I go to McDonald's at 10:30 P.M. a 1/2 hour before they close and ask for a cheeseburger and chocolate shake. What answer do I usually get "sorry the shake machine is closed for cleaning" This to me is not fair I believe the first customer coming through the door, should receive the same service and items as the last person coming through the door. NO EXCEPTIONS!
If you relate this to the janitorial service business which we have chosen, there are many variables, price, service,staff, quality of work. In many cases we perform repeat business such as daily, weekly and bi-weekly service. Remember when you cleaned a residential customers house for the first time? How much attention to detail, and thorough you were? Do you still perform the duties like its your first time cleaning for this customer? I hope so. This my friend is consistency. Customers will choose you for loyal, committed and dedicated service. Sure you will have some errors but if you are consistent your customers will keep you around longer.
I know of some cleaning services who are "on the rebound" continually defending themselves to the customer, "yes we performed that, or we do that ever other week, or we only clean that monthly" You will lose customers this way, unless the customer has a clear understanding of the duties performed in writing they will expect it every time. Keep your business consistent by performing your duties the same every time. If you continue to think to yourselves "this is my first time cleaning for the customer, hopefully it will not be your last time" Make out a list of instructions for yourself and staff. Make one for every service you perform. Title this list
"THINGS THAT ARE DONE DAILY ON ALL JOBS"
for example residential, other than your basic duties. If you always vacuum the furniture for crumbs,check the upholstery for stains or polish all the wood furniture top to bottom.... or if you always clean the soap residue out of the soap dish and wipe down the shampoo bottles in the shower. You would add this to your list to keep it consistent. Once you do have your list compiled of things that are done, separate the things that are special that are not required and advertise them. Using the two examples above you could state in your advertisements, flyer's etc.
"Our residential cleaning program pays strict detail to the extras, some things you can expect by choosing Joe's cleaning service"
1-Did you know? Mold and Mildew can accumulate on shower items, shampoo bottles, soap dishes, etc.. along with disinfecting your shower we pay close attention by fully sanitizing these items for your health and safety
1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish.
I think you have the idea separate your regular cleaning duties from your special duties, but stay consistent with all of them, your customers will appreciate it, and in turn will keep you around longer.
P.S. Using that top example how about this for cross promotion.
1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish. (If our cleaners cannot remove the stain from your upholstery on each cleaning visit, please accept $10.00 off a full upholstery furniture cleaning performed by our trained carpet cleaners)
Sex Up Your Business Growth
A top executive called up me late in the night. He was still awake at 3 o'clock. He told me that he has not been sleeping for last 3 nights. Problem at his working place is working it effect on his marital life with wife. Although problem in professional life was manageable to some extent. But the bottom line was heading towards south. He was always busy in solving problems to the extent of guilty of ignoring the happening in market. He wanted help in solving problem.
Buying a Business
Start thinking about buying an established business if you want to avoid the immense risks involved in starting one. Not everyone wants to start a business from scratch, and buying a business with the infrastructure in place lets you focus on building it up, as opposed to getting a new business off the ground. This is not to say that it's easy to buy an existing business; it's a fairly complicated process throughout which you need to know exactly what you're doing.
Truck Wash Business Case Study
Often smart entrepreneurs look for out of the way businesses, things out of the mainstream but businesses, which have a good customer base and steady incomes. This is an extremely interesting story. I had always considered the mobile truck washing efforts to be very profitable and believed that fixed truck washes were a big waste of money. That was until one year when a new franchisee joined our team from Oklahoma City. I run a franchise company called the Car Wash Guys; www.carwashguys.com. Turns out the franchisee was formerly employed by Blue Beacon Truck Washes the largest chain of truck washes in the US. They do about $138,000,000 per year with 80 truck washes and the company is very closely held. Tim our franchisee was a truck manager for them and before buying into our franchise and started washing cars in OKC even though he knows truck washing best. He had a two-year non-compete with his old company, which we have honored in OKC. He has tons of experience and had indicated to me that the business is sound and we should really get into it. Later that year I sold a franchise to a person in WA State who owned car washes (5) and he made a deal with a truck stop on an Indian Reservation, he never started the plan, but the numbers we ran on the spreadsheet looked great and very profitable.
Batting Cages Business - Making Profits With The Swing Of A Bat
There is a Batting Cages Business for those people who love baseball and/or softball. This business will make you a profit and will help raise the self-esteem of the children who come to your facility. Batting Cage complexes are popping up all over the world.
How To Start a Small Business
Not sure how to start a small business? This guide will offer you some useful tips on the basic requirements of starting a small business.
Small Business CRM Is Here To Stay
If you ask most small business owners what priority CRM has in their short-term business plans, chances are you'll get more than one blank stare. The fact is that most small business owners don't even know what CRM is not to mention how significantly it can benefit their growing company. This prevailing ignorance of small business CRM (customer relationship management) usually stems from just a few basic causes.
Shopping For a Franchise
Shopping for a franchise is easy if you know what you are doing. You can choose between radio adverts, newspaper adverts, personal recommendation, Internet, or visit a franchise exhibition. Attending a franchise exhibition allows you to view and compare a variety of franchise possibilities. Keep in mind that exhibitors primarily want to sell their franchise systems. Before you attend, research what type of franchise best suits your investment limitations, experience, and goals.
How Most Business Owners Sabotage Their Success
Owning a business is a challenging endeavor. If you're like many novice small business owners, you've taken numerous risks with your time and your money, only to see all of your efforts producing little or no result. This can leave you frustrated and ready to give up. That's no surprise. The more we focus on the negative parts of owning a small business the more negative results we will attract. Learning how to deal with obstacles is the key to avoiding failure. Those small business owners who never learn to deal with obstacles will often become overwhelmed and end their business. Negative thinking is the center of the small business failure scenario.
Virtual Assistance for Healthcare Professionals
Administrative and clerical tasks are the bane of every industry. No matter how small or large your business is, you will eventually find yourself with stacks of paperwork that need your attention and phone calls that need to be made. And when will you find the time? If you are busy seeing your clients during the day, then the paperwork waits until the evenings and weekends. This can make for some very long days and total exhaustion. Hiring a virtual assistant is becoming the best option for many professionals.
Small Business Pricing Strategies
TACTIC #1 -- Never simply slash your prices, unless you're trying to empty obsolete inventory. Instead, try repackaging your prices so they're more affordable in the short-run so more prospects can afford them. For example, rather than pricing your service for the year, "Our monthly newsletter is only $39 for the year." Instead, try "Our monthly newsletter is only $3.25 per month." If you accept credit cards, it's very easy to set up reoccurring monthly charges that are billed to your subscribers without having to intervene every month beyond the initial account set up. The upside to offering your subscription on a monthly basis is that you can now market a $3.25 headline versus a more expensive $39 headline, i.e. you're able to offer services at a more affordable rate without slashing prices.
Is Your Business Legally Prepared?
It is imperative to have your business legally prepared. How you ask? You need to have a business license, a home occupation license, if running your business from home, a city or county license, (depending on what State you live) plus you need to register your business as fictious if you are not using your name as a business. For instance, If John Doe has a businessname as John Doe's Grooming Parlor, a fictious name isn't necessary.
Get In Touch With Your Competition!
We all know that competition is an ugly word but competitors are a fact of life in business. If your business can't compete with other businesses, don't start it. You have to have some type of an edge.
Small Business Failure? Nuts!
Pardon my enthusiasm, but a large part of your small business'success is somewhere else. Namely, out among the company's important external audiences.
Profits are within 6 Degrees of Freedom
How far away is the person you need to meet?
Seven Common Mistakes Made By Small Business Owners
Most new small businesses won't be in business this time next year. That's the cold hard facts. Though it is easy to start your own business, it takes a lot more to succeed in business. There are seven common mistakes made by small business owners. Let's explore them so you can avoid them.
Excuses Franchisees Make; When They Violate Exclusive Territory Agreements
One of the biggest excuses franchisees of home based and serviced based franchises make when violating their exclusive franchise agreement with their franchisor and fellow franchisees is: My Family Works There. As a franchisor, I cannot believe how many times neighboring franchisees steal each others clientele or work outside their exclusive franchise area. This jeopardizes trust within the franchise system between franchisees and franchisors.
Small Businesses with BIG NAMES: Protect Your Trademarks and Reap the Rewards
You're a small business owner with a hot new product or service and you're deciding what to name it. Perhaps you've even hired a graphic designer to create a flashy logo to go with it. You may have ruled out trademark registration as too expensive or even unnecessary because you only plan to sell in your local area. This article will show why nearly every business can benefit from trademark protection, and how a new option makes professional trademark assistance affordable for most small businesses and entrepreneurs.
Common Mistakes When Planning Your Medical Spa
Everything starts with a business plan: If you don't have one. Write it. A good business plan will help you get a handle on all of the things that get glossed over in the excitement of starting a new business. It's also a usual requirement for getting financing.
A Business Plan Is Not Worth A Cracker To A Struggling Business - A Plans The Last Thing It Needs
Before you start a business we encourage you to prepare a business plan. Without it your business has a 92% chance of failing within the first 12 months. Sometimes your business plan tells you that you should not go into business at all!
50 Ways to Save Money
There are countless ways to save your business money. Unfortunately, many Australian businesses are overlooking them, or simply don't have the time to go searching them out.
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