How to Get Better Technical Support
Whenever you have a technical question that needs answering, you want that answer as fast as possible, right? In the instantaneous world of the internet, patience has become a rare commodity, and the time you spend unable to send or receive email or waiting for your website to come back online can mean lost revenue. If you want to get a timely response from your support technician, there are things you can do as a customer to speed up the process:
The more detail you can provide, the more quickly the technician can identify the source of the problem and correct it. Try to determine the following information if possible:
Support technicians get many requests during the course of the day, often at the same time, with varying levels of urgency, and these requests take time to resolve. If a request cannot be resolved immediately, then it will be assigned an appropriate priority level based on the type of problem to be resolved as soon as possible.
As stated previously, most technicians have more than one problem to handle at once, so once you have an idea of the priority level of your request, allow a reasonable amount of time for it to be resolved. Server errors should be resolved within hours to same day, depending on the circumstances. Lower priority items which can be quickly resolved should usually be handled by the next day. If a request will require several hours of work to resolve, expect it to take longer. A technician's job is to be constantly interrupted all day, so such requests will usually be saved until time permits or passed off to another available person to be completed. Understand that any completion time estimate given to you is assuming the absence of any higher priority requests intervening in the process.
Most types of technical support requests should be answered with an acknowledgement of completion. If you do not receive one or are unable to determine on your own that your issue has been resolved within a reasonable amount of time, then you should contact the technician again to inquire about the status of your request.
If your request is taking an unreasonable amount of time to be resolved, then there is some truth to the old adage that "the squeaky wheel gets the grease." If the technician can give you a reasonable explanation for the extended time frame, such as resolving a higher priority issue, then try to give them an appropriate extension to resolve your request. If the explanation for the delay is unsatisfactory and the problem continues to go unresolved, you may need to ask for the assistance of another technician. You should be assertive because you are paying for your services, but do not be abusive. Technicians are human beings too, and not all of them are going to respond well to your unpleasant remarks. If the situation becomes bad enough that you truly believe your anger is warranted, ask to speak with somebody else, describe the unsatisfactory response you received, and request that your issue be handled with the highest priority possible. If this doesn't work, then it's time to consider switching service providers.
A support technician at a hosting company is not necessarily responsible for every possible problem you can have on the internet. He is only responsible for resolving problems with the services that his company provides to you. If the company only provides web hosting and domain registration services, then they cannot be held responsible for problems caused by website design flaws, internet connection service outages, email addresses obtained through other providers, or office network problems. Most good technicians are willing to give you a limited amount of assistance with these types of problems anyway, but it should not be expected of them and you should know who else to call if the technician determines that the problem is not within his realm of control.
You should learn to help yourself whenever possible, because it's almost always faster than asking somebody else for help. If you are constantly asking for the same password or asking the technician to perform the same task over and over again when you can learn to do it yourself, you are wasting the technician's time and preventing other people from being helped quickly and efficiently. Learn from your mistakes and try not to repeat them. If you are always making the same mistakes and asking somebody else to fix them, you will quickly find yourself at the bottom of anybody's priority list. If the technician explains to you how to do something, make sure that the procedure is recorded and stored where you can find it again. It's worth your extra time and his to do this if it saves you both time later on a repetitive task.
Although every case is unique, we believe that by following these guidelines you will consistently receive faster and friendlier assistance on most of your technical support requests.
© Copyright 2005 by Stacy Clifford
Stacy Clifford is the founder of ChiliPepperWeb.net and has spent four years assisting customers in understanding how their web services work.
Web Hosting Help ? What?s Bandwidth
Bandwidth can make all the difference when choosing where to host your website
Web Hosting: 4 Factors in Choosing a Hosting Company
When choosing a web hosting company there are a whole lot of different factors that should go into your decision making process. One of the biggest factors should be:
How to Move Your Domain Without Any Downtime
With a little advanced planning, moving your domain to a new hosting company is a painless process. The approach outlined here will allow you to move any domain without downtime. The basic steps are:
Finding a Home for Your Internet Enterprise - A Point by Point List
After much Net surfing and looking at all the offers you'vedecided to take the plunge! You've investigated a good namefor your idea. You've decided it's time to start searching for a home for your Internet vision. By golly, it's time to startyour own enterprise! You're tired of all the reading andresearch! You're ready to go mano-a-mano!
Why Dedicated Hosting?
If you're reading this article, you might be interested in getting a dedicated server, or simply learning more about dedicated hosting services.
Web Design and Hosting - Free Web Hosting Perks That Will Perk Up Your Web Site
If you've got or are considering a web hosting account with PHP and mySQL support, you'll find a wealth of free programs and scripts to take advantage of their powerful combined capabilities.
Website Sitebuilders: Easy to use Website builders Come with a Price
Professional web designers don't come cheap. A good web designer can easily charge you $1000 or more for a five page website. This high cost leads many people to tackle web design for themselves. How hard can it be? Get yourself an HTML editor, throw up a website and voila! Your website is live right? Wrong! There is a lot of knowledge you need to develop before you can get your self made website onto the internet.
Web Hosting - Choose Affordable, Cheap Web Hosting
Tips on Finding a Hosting Service for Your Business Website
There are so many hosting companies offering to host your website for you that the choice may seem a little bewildering. If you are determined about having a successful internet business then you need to consider seriously which hosting company you are going to use for your website. It is almost expected nowadays that a company should have its own website, no matter how basic, and web site hosting has become an exceedingly competitive area. That is good news for any website owner because the amount of features offered by any web hosting service has increased while the costs have decreased. The only problem you might have is trying to decide which hosting service you want to trust your business with. Every business has its own different needs and it is important to weigh up the options that each hosting company you are considering actually offers.
Unlimited Wealth Creation Through Reseller Hosting
Web hosting can be an exciting business start up for aspiring entrepreneurs. All you have to do to set up your business is become a hosting reseller, i.e., provide hosting facilities to website owners. Here as a business owner, you are buying space from a big hosting company, and redistributing the hosting space to other website owners.
Dedicated Server Price Check
The price of dedicated hosting services has really come down in the past couple of years. In fact, prices have dropped so much for the "budget dedicated server" market. While competitive conditions in both the hosting industry and the computer hardware industry have contributed to the reduction in dedicated hosting costs, don't think that prices were that inflated in the first place. Budget servers are fantastic but it takes more than a competitive market to offer services at such great prices.Much thanks to the great overbuilds of networks, data centers and computer hardware in the dot-com days, companies with a bit of buying power can acquire the hard-resources it takes to provide a good quality un-managed dedicated server for a great price. Finding a dedicated server for $199 a month or less these days is not that difficult. When shopping for your dedicated server, consider more than just price.Managed ServicesBefore just lining up the amount of ram, the processor speed, the data transfer and the price ask yourself - what else can this company do for me that I need now, or may need down the road. While there are plenty that do it, a 1 person effort to maintain a mission critical or high traffic server is no easy task. It helps to have others helping look out for your interests as well. Check to see if your host provides managed services such as backups, monitoring, firewalls and intrusion detection. Sometime they may be included in the plan but nearly always can be negotiated in at a reasonable price and can be well worth the investment.Technical SupportThe level of support received with your dedicated services is important as well. Some dedicated hosts offer email only support in order to keep costs down while others flat out charge a fee for a support ticket. Your preferred method of receiving support plus the level and frequency in which you will need it should certainly be considered.The Quality of Your NetworkMost dedicated hosting providers these days have pretty substantial internet connectivity. Nonetheless, it is something you should be aware of. Look for a host that has redundant connectivity via multiple providers insuring as much connectivity uptime as possible. Some of the major connectivity providers these days are Sprint, UUNet, Savvis, AT&T, Qwest and Cogent.SummaryA very cheap server deal does not simply mean you are dealing with an overly generous hosting company or that another provider is ripping you off at a higher rate. While some hosts do price more competitively than others, there are associates costs that must be covered. When shopping for your next dedicated server just keeps in mind you may not always be comparing apples to apples.Please refer following web sites for useful resources related to web site hosting:http://www.vipwh.com http://www.thehostingguide.com
Advanced Hosting for the Mission Critical Web Presence
As companies that conduct their business online have proliferated, hosting of those websites that provide the primary point of contact for transaction of business has become highly mission critical; having these sites go offline or perform poorly not only loses revenue but also detracts from the company's image and loses customer loyalty.
Who Should Become a Web Host Reseller?
You're the webmaster of more than one website. You design websites for clients. Your business needs more than one site. Is a web host reseller account for you?
The Big Secret of Fabulous and Mediocre Web Site Hosting Companies
Most web site hosting services like the one you're probably using right now, provide you with space on which you can host your web site. These mediocre web site hosting companies will even help you set up your own email addresses and provide you with the ability to run your own scripts and programs.
How To Have Several Websites But Pay For Only One Websites Hosting
Many online entrepreneurs these days are faced with the problem of running several websites and having to maintain several web hosting accounts for the various sites. Actually there is a very simple and effective solution to this problem. The answer is to run sub domains. Although sub domains are very similar to having a site within a site, they are not simply additional web pages of an existing website. Each sub domain can have a website of it's own and completely separate from the main website.
Buyer Beware: Web Hosting, Registration, and Site Building All in One Package Nightmares
Starting out in any type of online marketing or Internet business can be confusing and overwhelming. There are so many different aspects of a start-up: domain name registration and purchase, Web site host purchasing, and of course, the "building" of the Web site itself. This leaves many consumers looking for an easier way to purchase everything in one place, both to save money and to save time.
The 2 Sides of Reseller Web Hosting
In the first case the customer is really looking for a large shared hosting plan that allows multiple domains. More frequently in the industry you see the term "Multi-Domain account" to refer to these plans. These customers can be webmasters with a network of websites, web designers, or a company that wants separate websites for their different brands. Most people doing business on the internet have more then 1 website. Hosting companies have recently taken notice to this and started offering "multiple domain" accounts. Before customers were left with the choice of a full blown Reseller plan, dedicated server, or multiple hosting accounts.
Managed Vs. Unmanaged Dedicated Hosting
"Unmanaged dedicated servers" - this is a pretty uninviting term to many, especially the non-gurus, but in most cases is not as "non-servicing" as it seems. In fact, I think someone one day soon, ( who knows maybe me ) will coin a new phrase to replace the term "unmanaged" - similar to how "used cars" is now "pre-owned" or how "apartment complexes" are now "rental communities". The truth is that unless you just picked a lousy provider or have unreasonable expectations, unmanaged hosting offers more service and support than most think.The DifferenceWhile exact definitions vary among providers, generally speaking managed hosting means your provider takes complete or near complete care of your server. This can include anything from basic system maintenance and patches to applications maintenance, security, monitoring, etc. Someone that needs dedicated hosting and wants to rely on their host for pretty much anything and everything regarding their server needs to strike a relationship with a managed service provider. Full blown managed services involve lots of skilled people hours. Not only that, since every managed customer is unique, it's hard for a managed provider to be overly systematic. For this - expect to pay a great deal more than today's budget server provider but if your needs demand it, and you choose a solid provider it should be money well spent.Unmanaged dedicated hosting obviously refers to dedicated servers with less, little or none of the skilled people support you'd expect to find in managed. You signup, you pay, and in a few minutes to a few hours you get a welcome email with IP address, login, FAQ's, etc. - Beyond that you are pretty much on your own. Relax - you are not really as own your own as it seems.First off, most unmanaged providers do in fact offer technical support, and most that we've seen is very good. If you choose unmanaged dedicated service you do need to have someone on your team that knows the technical side a good bit, but they don't necessarily have to be experts. While you may have to wait 12 - 24 hours or you may even have to pay extra for it, nearly all the unmanaged providers I know do have high level techs available to handle serious issues. In addition most providers give some sort of immediate reboot service. Unless you've been tinkering with some critical config files or have a hardware failure, a reboot can help with a range of issues. Lastly, unmanaged providers may not support you or whatever you put on your server after you move in, but they do stand by the hardware and software they sell you. If a hard drive crashes they are going to replace it for you (although you had better be doing your backups) and if your system crashes most will fix it for you.SummaryThe bottom line is if you've got mission critical needs and don't have the in-house staff to efficiently keep your servers performing the way they should, then you are going to need managed services. Even still it's a more cost effective route that hiring your own staff and most likely you will receive a higher, more consistent level of service. If your needs are more basic, and or you or your staff has the time and know-how to perform 75% - 80% of your server's maintenance then an affordable unmanaged service should do you just fine.Please refer following web sites for useful resources related to web site hosting:http://www.vipwh.com http://www.thehostingguide.com
Where to Get Cheap Web Hosting
First, to see if you can use cheap web hosting you need to know how much disk space you will need. How large is your website? How many pages, video files, music files, etc. do you need? Second, a cheap web hosting company will need to know how busy your sight will be. If your site is going to have a lot of visitors, cheap web hosting may not be for you. Third, how many email accounts do you need? Cheap web hosting companies do not usually provide many. Lastly, how much are you willing to spend? Cheap web hosting is not as technical as the more expensive web hosting.
Cheap Internet Hosting - Get The Most For Your Money With a Cheap Web Hosting Package
With so many web hosting companies competing for your web hosting dollar, the companies have had to stretch their imagination to come up with ways to convince you that their company is giving you the most for your money, and consequently, the most affordable web hosting package for you. The most typical way they've done this is to throw in a bunch of bells and whistles to create full 'packages' so that you get everything you need - and a lot you don't - for one low, affordable price.
|© Athifea Distribution LLC - 2013|