Is Your Workplace Suffering from Contagious Stress?
We wonder how many of you might recognise this scenario? Although it happened with a male manager, it could apply to men or women. The manager we worked with had been promoted to a more senior role and was experiencing demands from all sides. He became increasingly tired, was working long hours and spending less time with his family. His overall energy dropped, anxiety levels increased, sleep was disrupted and concentration and focus diminished. He no longer took time to exercise, found himself snatching meals of dubious quality and kept himself going with constant fixes of coffee and Red Bull. Apart from the impact on him ? what do you think were the effects on his family and the people who worked for and with him?
Imagine what it was like working for him. How supportive was he as a manager? How clear was his direction and communication? Was he just seeing the errors and problems? Were his team, and colleagues, starting to feel stressed because of his behaviours?
What about someone working in a customer facing role, who has had trouble getting to work, pressures at home, a sudden increase of customer complaints and problems? The pressure gets to them and they start to become irritable with colleagues ? and then with customers. What will that do to the colleagues and the business? The colleagues may be understanding for a while, but the longer it goes on, the risk is that they catch the disease! Communication and team support disappear and morale goes down. Suppose it gets worse and our person feels they cannot face it and so take some time off. Now who bears the brunt of this? Oh, and what happens with the customers? What would it be like to visit this workplace? Imagine what you would see, hear and feel.
Stress rarely happens in isolation or to one individual. (Although it may feel that way!) When someone begins to get stressed there will be a ripple effect spreading out from them. Those closest feel the effect first! Whether it is the person at the top who cascades the problems down and through the organisation, a line-manager struggling to cope with their job (especially when promoted into it) or a person with loads of pressures in their non-work life ? they are contagious!!! The spread will be insidious if nothing is done about it. It becomes a vicious spiral and creates more work for those still there to do it.
Many of you reading this are aware that you have pressures on you from all sides, possibly from your family, your friends, colleagues, your own teams and direct reports ? and yourself! Juggling your time and attention across these is a difficult challenge! What makes these pressures worse can be your own expectations of yourself and what you believe you should be doing. This could be concerned with demonstrating how capable and professional you are in your role. It could be because you feel you should be giving your family or friends more of your time and attention.
A consequence of this could be that you start to feel the pressure mounting and begin to react to things differently. Maybe you become less patient with some colleagues, the department who miss the deadline, the people in your team who do not communicate in the right way for you. If you are not careful you may be the originator of the "virus" and before long it is spreading to those you interact with and they start to act in a stressed way!
Why does it matter? Stress is likely to lead to problems within the business. These will effect the bottom-line, directly or indirectly. The most obvious impact can be loss of business, maybe through poor service, or poor quality. Your costs certainly rise, whether because of lower productivity or having to correct or rework mistakes. Then there is the "human cost" of low morale, probably leading to absences (eventually long-term) ? and possibly leaving. This results in increasing staff turnover, with all the ensuing costs and pitfalls.
Stress accounts for around 40% of long-term absences ? and can reduce performance by up to 70%!! If it leads to a high staff turnover that compounds the situation, disrupting the business, increasing costs (direct and indirect) and reducing profitability. It is estimated that over 270,000 people are absent from work every day due to stress related issues! 1 in 5 report feeling extremely stressed at work. That is 5m people!!
If you are an employer, or a manager, you need to pay attention to what is happening in your workplace regarding stress. It affects the people, performance and you! Stress is not an illness, it is a state and can be managed or changed. However, not doing so can result in someone becoming ill.
The other reason for paying attention to this is that there is legislation around it! There is the duty of care and responsibility attached to managers as part of the Health and Safety legislation. This means undertaking risk assessments, creating a positive environment and managing work activity to reduce stress and pressure at work.
You can use these questions to get an immediate sense of where you are meeting HSE criteria and where issues may occur for your business:
Look at your organisation, and yourself if necessary and think about what you can do against these factors to vaccinate it against stress! You do not want it becoming an epidemic ? it is bad for business!! Make time to avoid pressure turning to stress for you personally and you will be in a better position to look at those around you and spot the early warning signs ? and support the people who may be in danger of becoming the stress spreaders to stop them at source!
To keep yourself in the right state to avoid becoming stressed or a stress spreader, learn to be reasonable with yourself ? and others. Keep things in perspective and set realistic standards and expectations for yourself.
When things are building up ask yourself:
? what will this look like in a year when we look back on it? (Or 3 years or 6 months.) How important will it seem then?
- what will be the worst that might happen if I don't??.?(or do!)
- what am I gaining by always thinking I have to be "Superman" or "Superwoman"? How often do I manage it?
Stress can be contagious ? and when it is the negative form of stress it spreads quickly and no-one enjoys it or benefits. Prevent it with your attitudes and behaviour to yourself and others.
Graham Yemm a founding partner of Solutions 4 Training Ltd.During his years as a consultant he has worked with a variety of major companies in the U.K., Europe, USA, the Middle East and Russia in Sales, People and Management Skills. He has had many years of experience tailoring programmes to address organisational issues around sales, account management, negotiations, sales management and customer service ? especially focusing on the communication and personal skills aspects.
Graham is a Master Practitioner of NLP and was involved with setting up and running "The Business Group", which promotes uses of NLP in organisations. He is an accredited trainer for the LAB profile programme ? "Words that Change Minds". His personal enjoyment comes from helping individuals to take more responsibility for their own actions? freeing them to feel they can make more choices about their lives.
Contact http://solutions4training.com or +1483 480656
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Stress Causing People to "Super Size"by Georgianna Donadio D.C., M.Sc., Ph.D. It is currently reported that two out of three adults is either overweight or obese, and the numbers continue to climb. As a result, statistics demonstrate that a significant portion of our population is being diagnosed with chronic conditions, such as diabetes and heart disease. Even more shocking is that we are experiencing these conditions at earlier ages than previously reported. It is not unusual today, to hear about a young person in their 20's diagnosed with mature onset diabetes, normally developed during middle-age. On May 7, 2004, a controversial and award-winning movie aimed at exploring the obesity epidemic hit theatres. In "Super Size Me", a tongue-in-cheek look at the legal, financial and physical costs of our hunger for fast food, filmmaker Morgan Spurlock explores the horrors of school lunch programs, declining health education and physical education classes, food addictions and the extreme measures people take to lose weight. As a centerpiece of the film, Spurlock puts his own body on the line, living on nothing but McDonald's for 30 days following three rules:1) Eat only what is available over the counter2) No supersizing unless offered3) Consume every item on the menu at least onceIn the end, Spurlock has a weight gain of 24 pounds and experiences harrowing visits to the doctor. The issues that are explored in "Super Size Me" beg the question, what has changed in our environment to cause this obesity problem to reach epidemic proportions? Furthermore, what is causing people to overeat as we do? A groundbreaking study, reported in 2003 by the University of North Carolina at Chapel Hill, found that between 1977 and 1996, portion sizes for key food groups grew markedly in the United States, not only at fast-food restaurants but also in homes and at conventional restaurants. In particular, portion sizes for salty and sugary foods, essentially, "comfort foods" experienced the most dramatic portion size increases. For example, the USDA's recommended serving size for a cookie is half an ounce, while the average cookie sold in restaurants was found to be 700% larger. The by-products of our affluent American society, envied by many around the world, have a definite dark side, our obesity rate, for starters. In a culture where more is better and disposable income is abundant, when it comes to eating we have developed a "more food, more conveniently and more often" attitude. Stress: A Pre-Cursor to Obesity Certainly, no one forces us to eat more than our body needs, so what is driving this "hunger" for more? Over the last two decades, almost proportionally to the dramatic increase of food consumed and chronic disease diagnoses, the amount of stress in our society and on each of us individually has increased significantly. Stress is the term medical researcher Hans Selye, M.D., PhD, gave to the experience our bodies go through when we have to adjust or adapt to the various changes our bodies experience during the course of the day. While many of us think of stress in relationship to emotional states, many other factors can exert an equally detrimental effect on our bodies as well. When we do not get enough sleep or rest, work or exercise too much, nutritional status, have an infection, have allergies, injuries or trauma, undergo dental or surgical procedures, have emotional upsets, or deal with any aspect of reproductive function such a pregnancy, menopause, etc., our bodies must chemically and neurologically adapt in order to survive. Part of this adaptation process relies heavily on the nutrition that is available for the kidney's adrenal glands to produce the adaptive hormones. It is often this aspect of stress that can lead to overeating, and what's more, overeating the types of foods that cause unhealthy weight gain. How it works Thanks to the work of M.I.T. Professor Judith Wurtman, Ph.D. and others we now understand the significant role that a neurotransmitter or "chemical messenger" called Serotonin plays in producing our cravings for complex carbohydrates and sugars, two of the largest contributors to unhealthy weight gain. Serotonin along with other neurotransmitters, are produced by our bodies as "feel good" hormones. Under stress, we do not have enough of these hormones and we become motivated to "self-sooth" by behaviors that lead to the increase of Serotonin. Overeating of carbohydrate and fatty-rich foods or "comfort foods" such as cookies, ice cream, etc. significantly increases these hormones. Many addictions such as smoking, alcohol, and drugs are also attempts to self-sooth and increase Serotonin, but no other addictive or unhealthy behavior is as socially acceptable and as easily available as over eating. We can do it anywhere, anytime, alone or with company. It is no wonder we have such a love affair with eating. In addition, our bodies need for certain nutrients, specifically protein, Vitamins A, C, and E, unsaturated fatty acids, cholesterol, and minerals, skyrocket when we are "adapting" under stress. Often, if we do not stop the stress cycle or do not appropriately supplement these nutrients, we can turn to overeating to satisfy the body's demands for the fuel it needs to keep dealing with the stress we are experiencing. For a period of time, foods that comfort, sooth or supplement can make us feel calmer until our level of Serotonin drops again or until we become more exhausted and need to feed ourselves, yet again. Then, we start the cycle all over and consume more carbohydrate and fatty rich foods until we feel better. This is the cycle of self-medication or self-soothing practiced in homes, offices, restaurants, automobiles and yes, even bathrooms across America. The long-term effect of such behaviors, apart from obesity and escalating chronic diseases, is that our nervous systems are being hyper-stimulated. Anxiety, exhaustion, depression, overeating and insomnia are just a few of the symptoms we experience when our nervous systems are working on overload. As a result, it is no wonder that within the last year, low-carbohydrate diets have proven effective for so many people. Approximately 20% of Americans or 20 million people are currently on a low-carb diet. For many of us, our stress level is a major factor in the over consumption of carbohydrates, therefore reducing or eating normal amounts of carbohydrates is spawning weight loss. The real issue, however, is how long can we reduce are carbohydrate loading without reducing our stress levels and the behaviors that create elevated stress in the first place? Causes of Stress Prior to the early 1970's, the majority of family units were structured as a one wage earner household where the male worked and the female stayed at home, taking care of the house and family. Driven largely by social and socio-economic factors, all of that has changed. Now, the overwhelming majority of families include both parents working and we find ourselves on a treadmill of more work, more responsibilities, more demands and non-stop scheduling that has many of us in a state of physical and, at times, emotional exhaustion. Added to the mix is our competitive culture, which often leads to isolation or a "them against us" thinking. Isolation of this nature causes additional "hidden" stress. A Hindu Vendata truth is that "the whole world is one family". It is said that there is only one disease, the disease of separateness; separating oneself from the awareness that as members of the human family, we are one living organism. The drama created by a "one-up" or "one-down" dynamic, that we find in competitive societies, can lead to the exhaustion and the psychosocial behavioral issues which can contribute to overeating. Understanding Exhaustion and its' Effect on Obesity The tipping point at which our bodies can no longer compensate or adapt from the stress it is under, is based in large part on the threshold of nutritional competency and the state of integrity of our nervous system. When our central nervous system, which governs every cell in our body and makes life possible, is not working efficiently, we have a decrease in bodily function and the ability to adapt to the world we live in. Chronic Fatigue Syndromes, CFS, are rampant in our culture today and growing at an alarming rate because of the over stimulation and increased demands placed on our nervous systems. Add to this inadequate nutrition and a decreased ability of our bodies to digest and absorb properly because of the stress, and we see the foundation of the epidemic of chronic diseases being currently reported. What is so shocking for us, as Americans, is that while we live in one of the most affluent societies ever to exist on earth and have one of the most technologically advanced medical systems we are raked at approximately twenty-sixth in the world health Olympics. This is not the failure of our medical system, but in fact, the failure to live in our bodies mindfully and respectfully, taking time for rest, proper nutrition, reflection, intimacy with self and others and serving the common good of society. It is this imbalance that leads us to chronic stress, which leads to physical and, if you will, spiritual exhaustion that is producing the levels of chronic diseases and the rampant obesity we see today. Self-Esteem and Health We have an innate understanding of how we need to choose to live to be healthy.Yet, adages about health i.e., "early to be, early to rise, makes a man healthy wealthy and wise", are often ignored in place of our instant gratification or immediate comfort.Physical labor has taken a back seat to "mind work", and today we work harder than ever before to have the money to buy a membership to a gym or spa so we can do the physical exercise we need to be healthy and attractive. However, rarely do we actually have the time to go to the gym we pay membership fees to. Statistically, the average gym membership is used for the first 4 ? 6 weeks after signing up and then falls off dramatically. Workout facilities count on this phenomenon when planning their recruitment and enrollment numbers. Likewise, diet plans and weight loss centers know that 90% or more of their customers will continue to have body weight issues, in spite of their best efforts to re-direct to a different way of eating. Why? The Oprah Syndrome One of the most powerful, successful people in the world, Oprah Winfrey is a brilliant example of the "super size" syndrome in our culture. With every possible service, care and expert available to her, Oprah has continued to struggle with significant weight gain and loss for many years. In 2001, a chart published in a popular magazine, documents her weight gain and loss over the previous 20 years. Even during the height of her popularity and professional success, her body weight rose to dangerously elevated levels. The reasons most of us give for not taking care of ourselves include; not having enough time to shop for or cook the right foods; not being sure what's best for our body type; not enough money for domestic help so we can exercise, meditate or relax; stress over money and achieving success. Oprah is an individual who has more than enough money and success to eliminate all those concerns, yet in spite of that she still does not consistently maintain a proper body weight. Driven by personal history and ambition, Oprah offers a perfect example of the potential outcome of Serotonin driven self-soothing, which invites us to ask and answer questions about self-esteem and self care. When we understand the relationship between our unconscious mind, our self-esteem and the serotonin connection, it becomes quite clear that what is at the core of our "super sizing" is not solved by the "diet of the month" or the next "how to" bestseller. Rather, an examination of our personal worldview, our ego state, our treatment and regard for nature and for others, what we value, what we believe in, how much we consume and how much we accumulate. When these aspects of self are aligned with choices that lead to moderation rather than ambition, that produce balance rather than extremes, that debunk the thinking that "more is better", we then select the foods we innately know are healthy, even when we must choose from the fast food menu. In a culture comprised of 5% of the world population, using 75% of the world's resources, we have come to accept excess as a way of life and a standard to subscribe to. In the 1980's, Robin Leach's television show, "Life Styles of the Rich and Famous", tainted our appetites for a standard of over consumption that has brought us to where we are today ? obese and chronically diseased. Take a Tip from the Gurus Eastern philosophies offer us an opportunity to re-think our approach to the way we live. Quite opposite from our "in your face" attitude of self-manifestation, Eastern wisdom invites us to ponder, "how much do I really need; to do; to have; to eat; to own; to control; to be content with my life; and what is the role of gratitude in my life?" Shouldn't having a calm, well functioning nervous system, the source of all life in the body, be a main objective for all of us instead of trying to trick the body into doing what we want with the latest diet craze or vitamin pills available? Change the Question It may be time to change the questions we not only ask ourselves, but the questions we are asked as consumers. Maybe, if when making his fast food purchases, Morgan Spurlock was asked the question "super size or down size, sir?" the choices he might have made could have resulted in significant weight loss rather than weight gain, but then Spurlock would not have a movie to make, or the millions that will be realized from it.
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