The Loss Prevention Manager should be receptive to the needs and objectives of upper management and work to prevent and reduce loss from crime, fire accidents etc.
With the continuing threats brought to us by our AL Quaeda and Taliban enemies and the outbreak of new TV shows that reinforce the danger we all face on a daily basis, one must look within as to how we can protect ourselves from threats both real and imagined. I said imagined because we can become either hypochondriacs or completely oblivious to the dangers around us.
The situations we will focus on in this brief evaluation are those where large volumes of people congregate on a daily basis. Much has been written about airports and how the Government has stepped in to facilitate the security of baggage and boardings etc. Although Schools and theatres could be targeted, one area I would like to review is the Mall, which we have first hand knowledge of since we frequent them almost daily. The mall, some large and some small all handlelarge volumes of people daily. Its close proximity to the airports has caused me to visualize a frightening scenario from time to time. This also should be addressed in any critique of physical protection
Security for malls throughout the country is based on protecting the occupants and the property primarily from fire and water damage.
Personnel are generally given basic information as to what should happen in the case of fire and subsequent damage control, but essentially the function of either Security officers or tenants is to pull the fire alarm and wait for the fire trucks to get there, hopefully as quickly as possible.
Business continuity is a primary situation for the Mall and yet there is little accomplished to meet those requirements. With this in mind a good security officer should be a fireman and or be trained in fire prevention and training. In the world of fire training there are those who are listed as fire police. They are primarily there at the scene of a fire to direct traffic and move gawkers away from danger.
Mall security would seem to fit in this category, as they are not really trained in fire prevention nor fire combating. This exclusion in training on a primary and continual basis is a danger faced by the visitors and businesses that expect protection.
Fire-personal as well as the police, by nature, are trained to meet the demand for medical aid in the event of minor or major medical emergencies. At the least, basic first aid should be a required continual training program for all Mall personnel, with an emphasis on the Security Guard. The fact that defibrillators are available at Malls along with first aid kits but with little or no training approved by the Mall is a condition that should be addressed.
Most security guards are usually hired because they are between jobs, work cheap and don't ask a lot of questions. Training consists of reading a manual, taking an open book test that consists of :
2. Where the fire equipment is located
3. Reporting problems
4. How to tour the inside and outside of the building and
5. Limits of authority.
It is not the job of the Security Guard to fight fire, provide medical assistance or use force. The primary use of Security personnel is to walk the Mall during the business day and to report from time to time that they have gone into a tenant's space and shown their presence. Observing possible loss pevention does not appear in their lexicon.
Over the years the defensive tools used by security personnel has been reduced to carrying a set of handcuffs, which can only be used under the direction of a local law enforcement Officer in the completion of his duty. Again, without basic and ongoing training, the uniformed Protective Services officer is of no other use than to be seen. Physical contact with individuals is totally prohibited due to the same reason above. Lack of training creates liability to the Mall and to the officer.
The physical plant known as a Mall has many egresses and entrances. Sets of keys are used by housekeeping, maintenance and protection services to secure the movement throughout the site. In most cases the key systems work as the keys are assigned to individuals and are signed for. Various situations cause damage to the doors, some by the stores themselves and by visiting vendors. Unlawful entrance and egress from the stores occur at all times of the day or night. Doors that are broken and unable to be secured with a key are not repaired in a timely manner. Automatic closing devices are tampered with and are inoperable and in many cases doors are intentionally left open to allow easy access to various parts of the building by not only the Mall employees but many of the store personnel as well. Damaged doors and poor maintenance precludes the hazards to all visitors and employees as well. The ability to enter the building and to cause damage, either unintentionally or inntionally should be of paramount concern to the administration as well as injury to visitors and employees from individuals who may be emotionally, politically or criminally motivated. Daytime situations are normally different than evening and overnight due to the fact that more personnel are available and more activity promotes little opportunity for problematic situations. On one hand this combination of light and sound along with the presence of people creates the environment for terrorism and or criminal acts. During the evening hours there is the added problem produced by teenagers and young adults whocreate disturbances causing security extra work which distracts them from actual security and placing them in the position of acting as police, which they are not trained for. The use of force has been all but totally removed from their arsenal of protection. No training in civil disturbance or any other disturbance is given on any basis.
Radio communications is used in various ways depending on the requirements of the various departments within the Mall. The benefit is that communications are available to identify negative situations that would require fire, police, housekeeping and maintenance. In the event of an emergency, radio frequencies will be modified to meet the needs of security. Maintenance and housekeeping as well as Mall administration should be subordinate to security. The standard operating procedure would require that the individual in charge be completely cognizant of the workings of the building and at least have the workable phone numbers of department heads. In many situations of various venues, the phone numbers of employ ees are not kept up to date and can cause unnecessary delay not only in emergencies but also on a day to day basis to contact personnel who are due in for shift changes. It should be the responsibility of at least one person in administration to make sure that the phone numbers are kept up to date.
Video surveillance, on the most part, functions well. The worst problem is the lack of light particularly in the parking lot. Often the failure of pole lights creates blackout areas during evening hours. This makes it impossible to check activities from the control center. If there is only one guard on the midnight shift, it requires that the control center may be left unattended to check the lot as well as the entrance and loading doors. video cameras with night vision capabilities would provide the necessary protection of the lot. The inability to patrol and or visually observe the site have created criminal acts from break-ins,vandalism and murder. Using the parking lot or a lover's lane cannot be tolerated.
Without listing banal conclusions to these initial thoughts, lets recognize the need to be aware of that, which surrounds us. Remember, God is in the details!
With 8 years of service in the Military Police and former investigator for the State of NY election fraud bureau, a retired private and insurance investigator and presently actiove in the field of security. Member of the Police Commissioner's Association of Connecticut, International Foundation of Protection Officers.
Internet Scams: Dont be a Victim
As the number of people using the Internet as an integral part of their daily life grows, it is inevitable that the number of Internet Scams will grow. Unfortunately there are many forms of scams but in this article we will look at three of the most prominent.
Computer-Virus Writers: A Few Bats In The Belfry?
"Male. Obsessed with computers. Lacking a girlfriend. Aged 14 to 34. Capable of creating chaos worldwide."
Money Mule Email Scam Hits U.S.
Imagine this ? you open up your email box and an international company is offering you a dream job ? you can be an agent for them ? a financial intermediary ? receiving payments for them and transferring money to them, and, naturally, keeping a commission on each transaction.
Criminals are Fishing For Your Identity
What is Phishing? In a typical Phishing attack, a criminal will send you an email which appears to be from a well known company, bank or government agency. The email will direct you to click on a link which directs you to a Website or pop-up box that looks like the company's or organization's legitimate site. The site will instruct you to enter personal information, such as your account ID, your password, your credit or debit card number and PIN, or your social security number. The criminals are "phishing" for information.
Firewall Protection - Does Your Firewall Do This?
The first thing people think about when defending their computers and networks is an up-to-date antivirus program. Without this most basic protection, your computer will get a virus, which could just slow it down or potentially bring the pc to a complete standstill!So anti-virus software is the answer?An anti-virus solution on it's own is not the answer to all of your problems, it can only protect you so much; in fact test have shown that a new pc running Windows XP if left connected to the Internet unprotected will be infected with viruses and remotely controlled via unauthorised persons within 20 minutes! To protect you against hackers and often to prevent spyware and 'scumware' from communicating directly with their servers about information it may have picked up from your pc, a firewall should form the key part of your e-security solution. Previously, the targets of hackers were large institutions, banks and government organisations; now hackers try to steal your personal information, including bank details and passwords directly from your PC on a daily basis. But perhaps you don't consider that your data is particularly valuable? You will be the one who suffers the consequences when it is destroyed, and these consequences are usually expressed in economic terms. If you lose your data, you will have to pay someone to try and recover it for you, and if your computer is illegally hijacked and used to attack others, then you will also have to handle any legal issues that may result from this.What will a firewall do to limit the danger to your systems?A decent firewall is sometimes referred to as a 'choke-point' or 'bridge'. Every piece of data that comes into your network has to go through the firewall in order that data of undesirable content and unauthorised users cannot gain access to your computer or network.A good firewall will also hide the fact from others, that you are actually connected to the Internet, stopping software that pings, sniffs and queries IP addresses in the hope of finding a system to attack.A firewall will cloak me, but which one do I need?There are two different types of firewall available for you to use; a software firewall that is loaded onto your computer and a hardware firewall. In truth, both types are software, but the hardware one is a dedicated firewall appliance, whose only job is to perform firewall functionality. A clear advantage of a hardware firewall, is that if you happen to install some sort of maleware or virus on your system, it cannot take over your firewall.Unified Threat Management firewall functionalityUnified Threat Management products are defined as those that act as firewalls, include intrusion detection and protection, and also deal with viruses. Does your current firewall perform content filtering, spam filtering, intrusion detection and anti-virus duties? All of these functions are usually on a number of different pieces of hardware, taking up valuable space in your server racks.The technology within business grade firewalls has become considerably more robust recently, and paved the way to add these additional, but vital functions to the one appliance. The administration time has been cut significantly, as there is only one appliance; product selection is quicker and easier, as is product integration and ongoing support. With only one appliance, troubleshooting also becomes a lot less of an issue. If the firewall were to fail, then only one piece of hardware needs to be swapped out; which means that your business can be back up and running faster.Winding upIn conclusion a good firewall should do the following things:Protect your personal dataProtect your computers resourcesProtect your reputation and that of your businessProtect your liabilityIdeally be capable of Unified Threat Management
40 Million People Hacked - YOU as Identity Theft Victim
Saturday, MasterCard blamed a vendor of ALL credit cardproviders called CardSystems Solutions, Inc., a third-partyprocessor of payment card data, as the source of loss of 40million consumers credit card information.
Temporary Internet Files - the Good, the Bad, and the Ugly
A little bit of time invested into learning about internet security can go a long way in preventing mishaps on your computer. Temporary internet files are not something we should be afraid of, but we should certainly be careful in how much we trust them and how we deal with them.
Virus Nightmare..Lessons Learned
I got a virus the other day, Thursday I believe and since then I have been making FRANTIC efforts to save all my info.
Email Hoaxes, Urban Legends, Scams, Spams, And Other CyberJunk
The trash folder in my main inbox hit 4000 today. Since I never throw anything out, I know that what's in there is courtesy of my email filter which is set to automatically delete anything that is forwarded from my work account from a certain person. That "person" is our spam filter that insists on sending me, the administrator, a notification when it blocks an email. It's also set to delete some other mail automatically, those would be that come from addresses that have sent me spam. So I have 4000 of these in my trash. Yippee.
Anti-Spyware Protection: Behind How-To Tips
There is no doubt that "how-to articles" have become a separate genre. One can find such an article about almost anything; there are even some entitled "How to Write a How-To Article". And, of course, the Web is swarming with the ones like "10 Steps to Protect Your PC from Spyware"(if not 10, any number will do; odd ones like 5,7,9 are most popular) or "How to Forget About Spyware For Good". Please don't accuse me of being sarcastic -- I am not; all these articles by all means are informative and so very useful. They all include really handy tips to protect you from this recently emerged plague called spyware. But?
Web Browsing - Collected Information
You may not realize it, but as you are surfing the web all sorts of details are being left behind about your computer and where you have been. Most of this information is used harmlessly in website statistics, but it could also be used to profile you, or identify you as a vulnerable target for an exploit.
Phishing-Based Scams: A Couple of New Ones
Phishing in its "classic" variant is relatively well-known. Actually, 43.4 % of adults have already been contacted by phishers, says the survey released on May, 17 by First Data Corp.
Road Warrior At Risk: The Dangers Of Ad-Hoc Wireless Networking
Airport Menace: The Wireless Peeping Tom----------------------------------------As a network security consultant, I travel quite frequently. At times, it seems like the airport is my second home. I actually like to fly, it's a moment in time where no one can reach me by e-mail, or mobile phone.
The Saga of the Annoying Adware
When we think of adware, what comes to mind are those annoying and pesky ads that pop up out of nowhere whenever we are surfing the net. Anybody who has surfed through the net has encountered those irritating pop-up adwares advertising everything from computer software down to Viagra. Adwares are some of the most derided objects in the web alongside viruses, spyware and other malicious softwares and programs. Although adwares are alleged to be the most benign form of spyware, most web users hate the blatant and bothersome way of advertising. Most are often tricked into clicking on such adwares and end up unintentionally downloading something far more serious.
P C. owners are constantly at risk from attacks by hackers.Spy ware, viruses, trogan horses, and all sorts of other malevolent programs are all trying to take control of your computer.
If You Steal It, They May Come!
Business on the internet is getting down right shameless. This week, my email box was literally filled with hype, overly inflated promises, phish mail, scams, ezines I did not order, and about 14 viagra gimmicks. This makes you wonder what your going to get if you click in the wrong place. What's worse is you may get the same thing several times from different people.
Protecting Your Home Both Inside and Out
If you are a parent, you have probably wondered at one time or another, what more you can do to protect your children and yourself, not only physically but emotionally, mentally, spiritually etc. Today many parents and families are discouraged. They perceive, and even experience first hand a disturbing lack of basic civility and community respect. This disregard of the 'protective virtues' often leads to anxiety and fear. Those who disregard civility and respect demean those who take the time to work hard for their homes and their assets. They also demean those who work hard to maintain elevated ideas and standards within their homes. If you are a parent, don't let negative trends discourage you. Stay proactive and protect your home both inside and out.
AbstractHomogeneous symmetries and congestion control have garnered limited interest from both cryptographers and computational biologists in the last several years . In fact, few steganographers would disagree with the investigation of spreadsheets. Our focus in this work is not on whether write-back caches and evolutionary programming  can cooperate to achieve this intent, but rather on exploring an analysis of Markov models (Eale).
Virus Prevention 101
Blaster, Welchia, Sobig, W32, Backdoor, Trojan, Melissa, Klez, Worm, Loveletter, Nimda? Do these names sound Familiar?
Why you Must Secure your Digital Product and Thank You Web Page
A couple of years back, I paid my dues the 'hard way'.
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