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Sales Telemarketing Information

Choosing a Phone Dialer that Works


If you own or operate an outbound call center, you?ve probably heard quite a bit about various phone dialer systems. In fact, it?s likely you?re using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you?ll probably grow out of it shortly. Even if you?re not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.

Cold Calling Does Not Generate Sales Leads


It is a fact of life for most new sales people; they get the dream sales job with unlimited earning potential and expect to earn so much money that they can now enjoy the fruits of their coming wealth. Everything seems perfect until they realize that before closing a sale and earning the big commission, they must first prospect for new customers (read, cold calls). Cold calling is hard to do. People hate to make cold calls and people hate being on the receiving end of them as well.

The Dos and Donts of Cold Calling


Having your fingernails removed!

Conference Calling Evolved


Originally the conference call was limited to businesses paying exorbitant fees to the telcos. For business, it still made sense economically because the costs were less than the travel costs involved in bringing the people together. Additionally, significant time savings are involved, both in terms of travel time and in being able to communicate fairly rapidly to an extended group.

How To Know Youre On A Winner


The catchword today for business is flexibility.

Feel the Fear


It sometimes surprises people when I tell them I getslightly nervous before a speaking or training event. Theyseem to think that because I've been doing it for years,nervousness would no longer be an issue.

Overcoming Objections Over the Telephone


In sales, one of the things you will be doing a lot of, is making phone calls. You can?t escape it. It just comes with the territory.

How To Get Your Phone Call Returned


When selling your product face to face with a customer, they have no choice but to hear you out completely. Ask yourself this question, If they were listening to you describe your product on their personal voice mail, would they hear you out, or would they delete you?

How to Make Sales with Noisy Kids in the House


Kids play hard, and sometimes that means they play really loud in the midst of exploring their worlds and role playing with siblings and friends.

K.A.R.M.A. of Phone Prospecting


Do you ever wake up on the wrong side of the bed? Does the rest of the day just follow suit? Have you ever thought that your attitude towards the day might just be coming back to you through misfortunes and bad things through out the day?

The Cold Calling Conspiracy


A consipiracy exists in the world of selling. A cold calling conspiracy.

Predictive Dialers - Human Interaction Maximized


Predictive dialers are many steps removed from their predessors, the automatic dialers of the past. Whereas automatic dialing allowed callcenter agencies to dial numbers quickly and efficiently, predictive dialing also processes and makes use of a whole range of information, linking callers to live voices every single time. In fact, with predictive dialing, agents' 'talk time' has increased from an average of twenty minutes per hour to fifty minutes per hour. This is a fabulous rate of improvement - instead of wasting more than half of their time on listening to busy signals and answering machine messages, agents now spend the majority of their time engaged in producting interaction. The dialer also manages the line to agent ratio by pacing the call rate at the desired level. In this way, quotas are met, and agents are neither idle nor overwhelmed. In other words, because the hardware and software does its job, agents are able to spend much more time doing theirs. And of course, increased contact time means that the center's goals are reached much more quickly.

Stop Selling and Make More Sales


A few months ago I spent time training some telephone salesagents who were new to selling. They'd mainly been involvedwith handling incoming calls but now their company neededthem to do some out bound sales calls. I spent two daysrunning a sales workshop for them and another three dayscoaching them on the job.

Telesales


HEADSETS & TELEPHONES

Telemarketing Tips for Direct Sales Success


Unfortunately, the DNC legislation has many small businesses that use telemarketers a bit concerned about their choice of direct sales tactic. However, there are still many ways to have your message get into the right people?s hands without annoying them. And the fact of the matter is, telemarketing, as a direct sales tactic, works. Here are some tips and ideas to get your sales flowing and customers thrilled that you called them:

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