Jack Welch--Success Is Getting Back Up on the Horse
A few months ago I had the opportunity to spend a few minutes with Jack Welch, past CEO of GE. A fantastic opportunity.
Some of the things he said about who they hire and what they are looking for in managers sort of hit home with what I am telling clients, and what I am telling my teen leadership group (our Rising Stars program).
The Best Managers Aren't Perfect But They Keep Getting Back on the Horse
Jack Welch--"We look for people that are not perfect. People that have made mistakes, but know how to quickly get back up on the horse when they've been thrown off, and those that turn the loss around into a win. It isn't about never making mistakes, it's about getting back up and moving forward toward the results. If someone has never experienced falling off and shown their ability to get back up they might not be the managers we want."
"Leadership is about results, not experience, not education, or any of the other things that everyone claims is leadership. It's about
That's so in line with what I keep telling my clients and my youth leadership groups I work with. The path to your destination is almost never a straight line. There will be zig zags, side trips, and steps backward.
Too many people slip off the trail, and just walk away telling themselves they just failed. The winners are the ones that learn from what took them off the trail, figure out how to get back on the trail, and keep steadily plodding toward the goal even with the setbacks.
Failure Is a Choice--Choose to Win
You only fail one time--when you say you have....and QUIT.
When that happens there is only one guaranteed outcome--Failure. That makes failure a choice. Those that choose to not get back on choose to be victims.
Those that win choose to get back on the horse, get back on the trail and plod along toward the goal.
Alan Boyer, President/CEO of The Leader's Perspective, LLCis considered one of the world's leading breakthrough specialists. He has worked with some of the worlds largest companies, on projects in the multi-billion dollar area, and with single proprietor companies. He has worked on many hundreds of projects with companies that have resulted in multi-$100 million savings or gains.With over 35 years of business, quality, and process experience, he has catapulted businesses lightyears ahead in weeks. Some have doubled and some have jumped 10 times. He claims the key to that is:
He helps companies worldwide reach further than they EVER thought possible?.FASTER
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Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life. We need relationships to help us get the things we want for ourselves in our lives, like money, promotions, success, partners and above all to feel part of society. You see we are social animals, us humans and if we find it challenging to make relationships, then we feel excluded. And that ain't comfortable.So, let's build rapport quickly and easily in the just eight easy steps!Pay AttentionNow some will say that you must make continued eye contact, but, you know, some folks find that invasive and threatening. So match what they do, if they look at you, look at them. But whatever you do, ensure that you give an appropriate level of attention to them. In Dale Carnegie's wonderful book, 'How to Win Friends & Influence People', he tells a story of how he sat next to someone at dinner one evening. All night his fellow guest talked; all night Carnegie listened. A few weeks later, he was amazed to hear from a mutual friend how interesting his dinner companion had found him - even though Carnegie said virtually nothing all evening!Value Them..which leads us to how you relate to them. If someone is talking to you about something, make sure you show you value what they are saying, by asking them at least one additional openquestion about what they are talking to you about. Remember these? The 4 W's of HoW (yea, I know!), What, Where or Who - perhaps not Why, which can be seen as a challenge at the start of a relationship. 4 easy, helpful, interested open question types.Be Like ThemBy matching physically, you will make a far greater impression. So, if they are standing, stand, leaning forward, lean forward. Ever spoken to a child? What did you do - you crouched down, didn't you. Why? Because you felt more able to communicate. It works well for big people too!Follow UpHow often have you discussed something and then it hasn't been followed through afterwards. Promises not kept. And how did that leave your relationship with that person? Not good eh? Following through on what you promise is not just good practice, it is vital if you want to build a strong, trusting relationship. People notice, even when you don't. Also remember to underpromise and overdeliver.Laugh a LotLaughter is a powerful tool in building relationships - you are sharing the same emotion, in the same moment. Ever seen two people in fits of laughter? How strong was that bond then? Pretty strong, I guess. Ever been there yourself? Yes, you know the feeling. It works, so share the fun and joy of the moment.Hear ThemIt is not about listening, it's about hearing them. So what's the distinction here? It means being so with the person that you sense other things beneath the words. This is a very powerful tool you can use. Further sensitive questioning then adds into your evidence, which can give you great clues to help build the relationship.Be The AudienceRemember that when you are talking, you might be using the same language, but you hear it with different ears, different experiences and altogether a different 'take' on the words. A great coach I know, Elaine Wylie, had a problem with her cell phone one day and heard a serious echo. She heard herself fully before her caller responded. It was very revealing. So hear what you are saying from your audience's 'ears'.Give space - Listen upHave you ever spoken to someone uninterrupted for as long as it took to say all you had to say? Were there spaces where it went quiet? What did you say next? In Nancy Kilne's great book 'Time to Think' she explores great exercises to do just that. The experience is magical. Give your listener space to talk and let them fill the silences. You will have pure rapport and a recognition that you care so much.So that's all there is to it. There maybe a few other things, but get these here somewhere like right and it will create relationships of value for you all over the place - through the rapport you have built in the moment.Daunted? Don't be. Try one or two at a time and see the reaction - play with these ideas. Build your confidence. Enjoy the learning to Build Rapport Fast!
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