Deciding What to Delegate
DECIDING WHAT TO DELEGATE: Once the benefits of delegation are established and obstacles removed, the next step in the delegation process is to decide what work can and should be delegated. In general, work to be delegated should adhere to the following guidelines: - It can be handled adequately down the line. - All necessary information for decision making is also available down the line. - The work involves operational detail rather than planning or organization. - The task does not require skills unique to the manager or position. - An individual other than the manager has, or can have, direct control over the task.
WHAT NOT TO DELEGATE: There are, of course, tasks that should never be delegated: work that involves confidential information; "crash programs" that usually demand the experience and expertise of management; and tasks involving supervisor-subordinate relations such as employee evaluations, development, training, compensation, counseling, discipline, and morale-building.
CHOOSING WHAT TO DELEGATE: Managers should divide all of their current tasks into three categories: (1) work that only the manager can perform; (2) work that can be delegated immediately; and (3) work that can be delegated as soon as an employee can be trained to handle it.
BE PREPARED: Responsibility for carrying out a delegated assignment to its end-including making decisions, exercising ingenuity and resourcefulness, and doing his or her own worrying-is a necessary part of any successful delegation. A manager who delegates a task must be willing to step back and keep suggestions, questions, and interruptions to a minimum.
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
What Every Manager Should Know About How to Reduce the High Cost of Employee Absenteeism
Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job.
11 Strategies on How to Work in An Open Plan Environment
Many work environments now are open plan, with only a few senior managers having offices of their own. This style of work can have great benefits for team building ? fostering cooperation and collaboration and can be wonderful for developing the social aspects of teams, but on the flipside, it can drive some people crazy and be damaging to productivity. Most open plan offices require large numbers of people to learn to work together in very close proximity, which can present challenges, particularly relating to how we manage the physical environment, the noise and the constant interruptions. Share some of these strategies with your teammates to help you achieve a working environment where everyone is respectful of the needs and space occupied by others.
Biometrics and ?Return On Investment?
At this time of tight budgets, the mantra of business is "Return On Investment!" With few exceptions, expenditures are measured against the bottom line. Outlays for capital expenses are strictly evaluated in terms of profitability and the total cost of ownership. The era of purchasing new gadgets due to their "whiz-bang" factor is long gone. How can biometrics provide the sought after "R.O.I." in this environment?
The Ins and Outs of Internal and External Relations
INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal public relations about your department and its offerings. A training department must, first and foremost, be visible in the organization it serves. Larry Lottier, Manager, Education of Dana Corporation publishes a training department course catalog with faculty, course listings and course descriptions to publicize his department's offerings. Gary Slobodian, Assistant Manager, Corporate Staff Development, of Great-West Life Assurance Company has found that getting training on the agenda at national sales meetings increases his department's visibility.
What to Do When Trust is Low
Trust is essential. You can't run a business without it. Customers leave. Risk taking evaporates. You find yourself surrounded by naysayers ? or worse ? yes men and women. No one dares tell the truth. Departments put up barricades creating fortresses inside your castle.
How to Create a Trusting Manager-Employee Relationship
BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through on things. Keep your promises. 2. Have ethics. Telling your people the truth and don't reveal their confidences. Being fair and honest with employees. 3. Show respect for your employees. Treat them as adults and show appreciation for their ideas and for the work they do.
The Paradox of Job Enrichment
Ellen was a clerk working for a large insurance company. One day, she spotted a glaring discrepancy in a form she was typing.
What One Thing?
A few weeks ago I asked my readers what the most important issue was in their business. Hundreds responded with a variety of answers, but one of the most common was, "How do I get everything that needs doing done?"
Seven Cs to Avoid Procedure Writing Errors
You do your best to make sure your organization is operating as effectively as possible. But if your policies and procedures are incomplete, outdated, or inconsistent, then they are not driving the performance improvement they should. When employees try to use incomplete or undefined procedures, waste and costly errors soon follow.
Inspirational Power ( Part 1 )
The Fundamentals of Strategic Marketing, Some Key Traits for Greater Effectiveness
Time Management Tips for Managers
Late last year I was presenting a workshop for the senior managers of a major organisation. Whilst doing a pre-workshop survey to assess the challenges these managers were experiencing it became very apparent to me that many of them were showing the signs of business burn-out. And it was no wonder why. They were suffering from 'Priority Problems'. Quite simply they were making the mistake of doing the urgent rather than the important tasks.
Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards
I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself. Many great corporate leaders and thinkers of our era have discussed this at length. Tom Peters, consultant and author has discussed this in speeches and in many of his books. The book "Built to Last" discusses what makes and breaks great companies, from their mission statement to their employees and sense of team spirit. The late great Vince Lombardi had many comments on the subject of Team Work. Winston Churchill and General Patton, even Von Clauswitz, which both leaders had read frequently in understanding the will to win and rules of engagement, discussed the frontline and the dedication needed.
Why Free Agent Thinking Is Good For Your Company
It's no secret! Day after day the news is riddled with companies who are moving operations to other countries or completely closing their doors. Those who remain must transform themselves to lean, mean, businesses with a constant eye on reducing costs.
Hold Your Applause!
It's amazing what you can accomplish if you don't care who gets the credit. Harry S Truman
Phone Sex is Bad for Business
On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator. The courts convicted the man and gave him a suspended sentence of eight months.
How to Coach Your Emplyees and Increase Motivation
It is easy to spot the difference between a work team that is "motivated" and one that just goes through the motions. The motivated team produces at or above the level expected by top management, has only occasional absences or tardiness, and low employee turnover. The second group has trouble meeting its goals, greater absenteeism, and higher turnover. In addition, members of the latter work team may be more apt to argue with one another or to band together against their supervisor. Can a supervisor who is also a good coach really make a difference? The answer is a definite "yes" with a few qualifiers.
5 Steps to Identify Core Processes
Part Two of Creating Well-Defined Processes Series
The Golden Key to Meeting Success
We all attend many meetings. I'm sure you have been to some great meetings and some poor ones. Unfortunately for everyone I've ever talked to, the number of poor ones far outweighs the number of great ones.
Involving People Gave Us the Improvements We Needed
We had a problem with handling materials in a production department. Our process required raw materials to enter the department, be processed, and leave the department. The raw material was placed on pods, delivered for production, removed from the pods, placed on a staging fixture, removed from the fixture and process materials were then placed on another pod and delivered to an internal customer. Internal customer had to place on still another pod.
Faith is the LIFE-blood of Your ACTIONS before the Benefit -
Nothing has changed. Your ancestors lived by faith. Some planted crops and waited for the harvest. Others worked for the "boss" and by faith expected pay for their labor.
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