Book review on Finite Capacity Scheduling, Part III
With this all possible the price could be lowered to a back breaking competitive level giving lower prices to consumers who voted with their dollars while retaining a huge number of proficient hours each time period. It is amazing that with all the freight forwarding software, inventory software, manufacturing scheduling software that no one sees the obvious uses to streamline services. Look at a Taxi Cab company, police dispatch, air traffic controller, train master at a rail yard with trains moving all directions and many 300 miles away all converging and departing simultaneously. Or the Phoenix missile system used by the government which when put onto an F-14 could track and kill 8 target 150 miles away moving at almost any speed in and direction on a three dimensional plane. Ever wonder why no F-15 has ever been shot down in combat? Even a gondola wire could not stop it, it always wins. So is it safe to say that when you have the best of everything that the odds are stacked so far in your favor that knowing the percentages is irrelevant to the game. All that needs to happen is to set fire in motion.
If anyone has ever watched Fed Ex work they use nearly the maximum of human resources as pilots load there own planes and help with the production of the sort. This can only happen when the norms of union workers were broken where one guy drives a fork lift, one guy drives a truck and they take breaks at different times and if the truck driver moves the fork lift then the fork lift driver who is on his 1 hour break files a grievance with the union. Scary, productivity level? Not much. Same with highway workers who really need a shovel with a kick stand since they are not needed to hold it up anymore. If one guy works and fifteen guys lean on their shovels while one strong tenure supervisor sits in his pick-up waiting for his supervisor to discuss the next coffee break. Yet with finite capacity scheduling even these dilemmas can be averted to some degree. Yet the total capacity management plan cannot achieve any additional savings in job completion frequency.
The only way this will work however is that all the team take ownership in the scheduling system and not try to change it by calling in with a bogus excuse such as tire is low, I need to get air. Traffic is busy, I cannot get there. This one we can mitigate knowing the speed of the vehicle by GPS/GIS and correlating that to the traffic reports. Without being a big brother, you can have a strong team like ours in every micro team unit. Working together to win and sharing in the economies of scale by profiting when goals are met. Keep in Mind that we can do better than the GE Way where if goals are not met heads roll. Fear is an excellent motivator, but it burns people out and screws with their psychy. It is much easier to win by other winning and through diplomacy and reward for achievement like in sports, or medals for war heros, or status and profit incentives all inline with FCS, it can easily work together. Add in bonuses for new customers signing up for with customer and employees and watch referrals skyrocket and all this can be tracked as well. Imagine a company tracking its referrals not by secret codes on print media or post card mailins, but with regards to days of the week, area, type of services, employee who did the last job before the referral came in. A small business person can keep track of this with out too much problem if he has one unit and all the referrals come from him. But what about the multiple unit operator of a plumbing company, tow company or National Tree Trimming Company? What about a national franchise company. Where things very from region to region on some services and others are almost an identical match such as the friends and family programs and can be figured out by DMA service region and census (or tiger files) population formulas.
I would recommend that anyone on our team reading this search the internet for mobile car wash scheduling and come up with all the previous postings. Try Alta Vista, Northern Light and the search feature on this bulletin board and you will see the tremendous progress we have made in discovery and research.
I think the best point in the book was made for the nay Sayers of FCS, here it is.
No matter how good a software package is, if the users do not have ownership in it, it will fail.
Conversely; No matter how bad a software package is, if the users have ownership in it, it will succeed.
So obviously education and proper motivation is the key, the company and good will that has been built up is at risk.
If you think this book review is crazy, think of it as a discussion of thoughts after reading such a book. FCS is very efficient and it is even used by HMOs to schedule patients, and during operations. Remember that the efficiency in an HMO is how they make their money, not by making you healthier or better. But by doing that minimum promised at the lowest possible price. Luckily the FCS model is sound otherwise in this case it could literally cause death. Hospitals use these systems to manage inventories, supplies, labor, machinery, and all facilities. Makes since. Problems may occur if you are maximizing surgery equipment and rooms and doctors, when someones surgery takes longer than anticipated and the next scheduled is a kidney transplant. This is why in the customer service business that the limits of capacity are drawn and jobs of little importance can be moved to a later time while time is of the essence jobs are to happen forthwith. In fighting a war one cannot stop because a component is out. The enemy does not stop if you stop for tea. But in the case of logistics and moving reinforcements into position it is of the utmost importance to have these processes in place to look ahead fifteen chess moves. This is why Schwartzkoff said on CNN that Saddam was not very good military strategist. Maybe he is right, however, by then we had knocked out significant communication lines, SAM sites and blown up half his strength. I would have to thank Schwartzkoff the airforce, Navy and AWACS for destroying his logistical operations before the ground war started. Then the Marines first in and first to die, had no problems at all. We won the logistical battle. In business it is the same game, strategic partners and alliances to secure distribution channels for rapid advancement or roll out of a product line. Then to win the war it is all about delivery of desired services or products in the proper amounts to the proper places at the most efficient methods. FCS. Both operational and tactical. Logical thinking with an experience of true reality of the market place. Pencil Neck geeks with little round glasses reading spread sheets and answering every question in such a way that would make their college professor proud does not work. You cannot outsource your FCS software needs to someone who has never been in the war and flown by the seat of their pants. There is a reality of the market place and if it is the only consideration next to the customer you will win, you need both and if a professor who cannot teaches someone who has never how can the customer be enlightened enough by great service to repeat their orders? This is why Gates left school, Paul Allen was the coach and Steve Balmer is now running the company and why they won so well in the market that the government had to find something wrong with them even if they did not understand what and could only get complaints from competitors as no consumer was ever actually damaged.
It is necessary to track everything to have the right answers and providing you have built an FCS system correctly you are in a good place. The rest of the process is to cut out the waste and complexity. As long as you know you know you are the best, like we do at the Car Wash Guys, you do not need to create for the sake of creating, you create for the sake of achieving, everything else is wasting. Which by the way wasting does not calculate in the logical world of FCS. If we follow our competitors we would be really complicated and achieve less and less as we grow bigger and bigger on a per store basis. If you copy your competitor it will not help you beat your competitor. You only have to think like him to find him and know how he thinks to beat him all the while thinking beyond him. That is how the Bizmark was found caught and sunk. And why Alexander the Great won so many battles.
I liked the way the book ended with this quote, probably another quote to go with the famous quote; If you do not know where you are going any road will take you there. He finished the book with this quote. Even if you know where you are going, if you do not move fast enough you will be run over. Yes precisely.
Just another exercise for the team in brain power. Think allot and call me when you have a good idea, so we can implement, adapt and stay leading edge.
No need to read through this book completely, the highlights as they relate to winning the car wash war are within these previous chapters.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
Young, Fabulous and Broke? Suze Orman Has Debt Relief & Financial Freedom Advice Books for You!
Are you a parent that has all the financial responsibility in the world on your shoulders and living paycheck to paycheck? Does it seem like there is no way out of this endless cycle of working just to pay your bills? Well, I certainly felt this way. I have been in consumer credit counseling, which was very helpful, but I still felt like a financial idiot. What was I supposed to do to get ahead? How was I going to ensure that my family was going to get the best they deserve which includes the finer things in life AND me? Well, I was sitting at home one day contemplating this and watching my local PBS station when an infomercial came on that was an real eye opener.
Primal Leadership - A Book Summary
Primal leadership takes center stage in this book. This concept goes beyond the set of conventional competencies on the making of a leader. Beyond bottom line figures, this book takes a leap forward with the concept of primal leadership through a keen and in-depth understanding of emotional intelligence and its link to leading and building emotionally intelligent organizations.
Job Interview Answers
Last week I found an interesting book called Ultimate Guide To Job Interview Answers. Having myself hired many people I was intrigued what the book had to offer. Of course before being responsible for hiring people, I had been on the opposite side of the table -- being interviewed.
Sorat and the Modern Day Evil
"Sorat's evil will be spread by his infernal army of soulless followers, willing to give their lives for his pleasure in subjecting mankind to horror of the ultimate magnitude."
The Legend of Juggin Joe - Review
The Legend of Juggin' Joe is a fiction based on a few historical family members that is written with a light, entertaining feel and a twinge of humor. This book is certain to take you away from your reality, and into the shaded mountains where moonshine is made!
Cancer Can be Defeated: Hope, Courage, and a Strong Willpower
Tony F. Powell is the author of a new book based on his 30 years as Bush Pilot, guide and prospector in Labrador, Canada. Tony's hobby is Snowmobile Racing on his Bombardier ski-doo since 1969. Personal ship wrecks and more including History of Labrador and Voisey's Bay Giant Nickel discovery.
Marone Memoirs: An Immigrant Story - Review By Amanda Evans
Marone Memoirs ? An immigrant Story by author Sarah E. Lingley is the story of her great grandparents Raffaele and Rosa Marone and their voyage to freedom in America. This book chronicles their journey and subsequent life in America.
HIV-Muscles: This is the Title of a New Book about One Mans Battle with HIV
Today Lavaine is doing well and able to go about life in a manner which would never have been thought possible in 1986. This was the year which he was diagnosed as HIV+. The first treatment for HIV was called AZT, in 1988.
Review of Alicia Maldonado: A Mother Lost by Ardain Isma
This modern, aristocratic book portrays real-life events and how hard it is to deal with them, overcome them, or even struggle with them. Such is life, anywhere you put it, in the Caribbean or otherwise. Many people might have problems dealing with the material in this book. But it's involving, shocking, yet mellifluously elegant in its portrayal of a wealthy woman's humble and downtrodden existence. She cannot fathom the dark side of life, and in her pure yet misguided rebellion, she becomes a metaphoric symbol for humanity in general--not to mention impoverished, yet mysteriously happy.
Gilleland Poetry ? Storoems and Poems - Review
"Retired professor of Microbiology, Harry Gilleland certainly has a variety of experiences and thought-provoking insights to share in his latest poetry book, Gilleland Poetry ? Storoems and Poems. Harry's poetry has appeared at numerous establishments over the years and he has authored three books to date. His dedication to and love of poetry is evident in the way that he writes his work.
Give a Little - Book Review
This 310 page saga is Scott Underhill's second superbly written novel. I have had the pleasure of reviewing both of his books - and they are equally outstanding, yet profoundly different pieces of fiction.
Atlanta Pastor Releases Book Of Life
Local Atlanta Pastor known for his charity work such as feeding the homeless, at risk youth and giving toys to children at Christmas time is releasing his first book entitled "Diary OF A Shattered Spirit". Pastor Adams says that this book will address some of the struggles and stresses that plaque our society today. This book touches on many personal struggles that people just don't want to talk about. This book gives an account of many trials that the Pastor has experienced in his childhood through adulthood and through the years of his ministry.
The Rich Jerk - A Study in Anti-Marketing
I've always been fascinated by "anti-marketing", and how powerful its effect can be if done properly, so when I stumbled upon The Rich Jerk salesletter, I was immediately intrigued.
Book Review: If You Are Over Fifty, You Are Entitled To Some Very Interesting Discounts On Travel:
Title: Unbelievably Good Deals and Great Adventures That You Absolutely Can't Get Unless You're Over 50 (2005-2006Author: Joan Rattner HeilmanISBN: 0071438297Publishers: McGraw-Hill:
Erasure and the Othering of Texts
Percival Everett's Erasure takes a look at how racism affects various aspects of our lives that we may be unaware of. An excellent example of this is when Ellison ventures into the bookstore to look for his novel only to realize that they are in the Africa-American literature section. A place, as he points out, that is wholly inappropriate for the type of novels he writes and makes it impossible for anyone who might be interested in his re-workings of obscure Greek texts.
Dragon Tales - Book Review
Dragon Tales by Mary C. Fairbanks is truly and entertaining book, chock full of twenty-four dragon stories. Perfect for youth from the age of five to fifteen, even adults would be charmed by its pages. The images are unique and interesting, with a style that left me with the impression they were created on a computer.
Not Just A Shocking Horror Tale: The Surgeon By Tess Gerritsen
The Surgeon grabbed me and kept me reading. The suspense builds with every page. There are no dull moments, no holes in the plot. A serial killer is on the loose in Boston. He enters women's bedroom windows at night, chloroforms them and takes away the very thing that makes them female. While his victim is awake, tied to her own bed with duct tape, he cuts her with a scalpel, removes her uterus and then slashes her throat. Death comes while the victim watches her own blood spray from her throat. This story is even more chilling than Silence of the Lambs because this killer tells the victim exactly how he will torture and then kill her. He draws death out over several hours while the victim waits alert and in pain.
For Fans of Seinfeld-like Coincidences
Isn't That Bigamy (c) 2005, ISBN 1411634241, Mike Vogel, Lulu Press
Ideas Are Free - A Book Summary
Without great ideas, no organization can stay afloat, much less flourish. Managers and top executives are constantly struggling to come up with big ones ? creative marketing strategies, ingenious cost-cutting schemes and other corporate solutions that will save time and money and improve productivity. But what few of them realize is that right under their noses is a virtually limitless source of valuable ideas ? ideas that can revolutionize their company and help bring substantial and sustainable competitive advantage. These great ideas come, surprisingly, from the lowest point of the corporate food chain ? from the frontline employees who do the "dirty" work and who therefore see a lot of problems and opportunities that their managers do not.
Execution... I Mean The Book
Larry Bossidy & Ram Charan have created quite a stir in corporate circles with their book entitled "Execution: The Discipline of Getting Things Done". The book outlines the behaviors and elements required for leaders to become successful in executing their plans.
|© Athifea Distribution LLC - 2013|