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Benefits of Integrating Online Chat Software with CRM


Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.

Constructionalist Parsing - Deciphering Natural Language


The research in the field of Natural Language Processing usually assumes the existence of a syntactic "Generative Engine" that combines words and word-like elements into syntactic structures, and then sometimes displaces them by "syntactic movement". A Linguistic Parser must "undo" all the effects of syntactic movement, which results in a structure where the relations between the words are represented more directly.

Mapping Software: Putting Data Visualization on the Map


Mapping Software Improves Data Visualization

Microsoft Great Plains: Large Scale Implementation


Microsoft Business Solutions Great Plains, Navision, Axapta, Solomon and CRM are coming up to satisfy ERP needs for large corporation, including multinationals. In this article we will be describing Microsoft Great Plains as the MRP platform, fitting to multiple industries and business niches: aerospace, defense, textile, pharmaceutical, healthcare, constructions, mining, services, distributions & logistics, wholesale & retail, public sector, chemicals, oil & gas, finance, brokerage, etc. We?ll try to give you orientation and set realistic expectations if you are CIO for large publicly traded company and looking for reasonably budgeted solution.

A Simple Guide To Wikis


A wiki is an editable text-based website. But you don't need to understand any complex HTML, or anything like that to use a wiki. A wiki is really only a little bit more complex than a word-processor, but MUCH more powerful, because instead of only being 1 page, it can be lots of pages, all linked up together.

Software For Your Hard-Drive


All your software is stored on a hard-drive. But how about software FOR your hard-drive - private disks, partition managers, disk defragmenters? Here is the scoop on the latest tools.

Are You Waiting for Microsoft Longhorn Operating System


I love new technology. I am still ready to wait long for Longhorn. I have tried almost all operating systems of Windows series. My interest in Longhorn is building up day by day and the reason is..! From beginning Microsoft is very successful to project Longhorn as something mysterious. Many interesting stories are connected with it, which helped Longhorn to gain pre-launch popularity; I would rather say curiosity about this product. I don't know who is the propaganda minister of Microsoft? May be Mr. Brightside or Mr.Lonely. Relax guys I was just kidding.

Microsoft CRM Implementation for Large Corporation ? overview


Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution you may consider for large publicly traded company. Our view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft Exchange, Lotus Notes Domino, etc. This increases the cost of maintenance, but decreases the risk of being trapped to one vendor/solution. So far we?ve seen successful implementations of Microsoft CRM in the following industries: Distribution, Logistics, Non-Profit, Chemicals, Pharmaceutical, Placement/Recruiting, Medicare/Hospitals, Retail, Wholesale, Education, Beverages, Services, Defense, Aerospace, Oil & Gas.

Professional Software Icons For Your Standalone Application


User interfaces and accessibility are some of the most important aspect of an application. It can have a million features, it can do a thousand things once, but if it doesn't look quite right then it will be a disaster. Take Linux for example. This open source (free) operating system has been around for quite a while, and it has been very appreciated for its stability and speed. However, in its earlier days it lacked a user interface, which made it very unattractive to the general public. While a few years back Linux was used only by system administrator and computer freaks, Microsoft's Windows was all over the place, pumped up by its friendly user interface, even though it had a lot of bugs and was very unstable. Today's things are quite different. People have learned from their mistakes and now, most operating systems, including Linux, use a graphical interface and are very user-friendly - things that in the past you could do by writing lines and lines of instructions, you can now do with a few clicks. This major improvement has brought in a whole new class of users, and the popularity of this operating system has increased considerably.

Dont Choose Adobe When Working With PDF


While Adobe is the most known maker of PDF tools, your business will be much better off, if you select third party tools to work with PDF documents.

Business Plan Software Review: Ultimate Business Planner?


One of the main reasons business owners and entrepreneurs use business plan software is to simplify building their financial models. Even with an explosion in business plan software packages on the market today, ?doing the financial projections? is still often cited as the most difficult part of completing a business plan. Yet, software can still simplify financial forecasting.

ERP Implementation: Success Factors


As seeing large number of implementations ? in our case these are Microsoft Business Solutions Products: Great Plains, MS CRM, Navision ? we would like to give you our opinion on what should you consider to do to secure implementation success. These principles should work as for large corporation as well as for midsize and even small business. We will not be talking about old-wisdom, which you know from the college classes or business school about management and staff involvement into the decision making, brainstorming, etc. ? we?ll be ERP specific

ERP Remote Support: Microsoft Great Plains Analysis ? Pluses & Minuses


Former Great Plains Software Dynamics/eEnterprise and currently Microsoft Business Solutions Great Plains serves midsize and corporate clients as ERP system in the following countries and regions: USA, Canada, Mexico and Latin America, Brazil (where MBS actually promotes Navision and has GP for multinational corporations), Saudi Arabia, OAE, Egypt and the rest of Middle East, South Africa, Nigeria and the whole African continent, U.K. and Ireland, partially France and Belgium, Poland, Pakistan, South East Asia, Philippines and Pacific. The fact that Ernst & Young consulting subdivision was specializing in supporting Great Plains eEnterprise for clients in remote locations, such as Bermuda, having small offices over there and later on E&Y had to stop it ? due to the fact that Microsoft purchased GPS ? left large number of so-called orphan clients, who are still without support and using Dynamics, eEnterprise or even old DOS-based Great Plains Accounting. As the result ? there is very lucrative market niche for Microsoft Great Plains remote support. In this small article we?ll give you pluses and minuses of GP remote support ? so to say optimistic and pessimistic points of view.

ERP for Large Corporation ? New Selling Strategy


Our opinion is based on our Microsoft Business Solutions Great Plains, Microsoft CRM sales and marketing campaign to large businesses in the following industries: Aerospace, Furniture, Beverages, Placement, Distribution & Logistics, Textile, Services, Food, Manufacturing. With the new economy recovery we see signs on the market, signaling selling strategy change. On the other hand this is normal process and each time you sell different, probably keeping your personal passion to sell and help your customers. Let?s look at the trends:

Lotus Notes Domino and Microsoft CRM Integration


Well, even if the combination might look very unusual, we see the coexistence of these two systems, especially in large corporations, non-profit organizations. Technically Lotus Notes Domino has parallel structure, including Domino email server. Lotus is extremely flexible and you can program your own CRM or purchase CRM for Lotus, however Microsoft CRM has Microsoft SQL Server database and very simple Sales automation module. Let?s look at the integration reasons and scenarios. Be sure that each specific case requires custom programming, tuning and support.

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